Sales Assistant

About Us

Dirt Killer Pressure Washers, Inc. is a specialized distributor of professional-grade pressure washing equipment and accessories. With a strong presence in both B2B and B2C markets, we are known for our premium products and expertise. Through Atlantic Pressure Washers (our local retail and service hub) and Kranzle USA (our exclusive U.S. distribution of high-end German-engineered electric pressure washers), we serve contractors, facilities managers, farmers, municipalities, and homeowners who expect best-in-class cleaning solutions.

Dirt Killer is part of the Hamilton Associates family of companies, a privately held, diversified group of businesses employing about 100 people. For more than five years running, Hamilton Associates has been recognized by the Baltimore Sun as one of the region's Top Workplaces, thanks to our competitive benefits, collaborative culture, and deep commitment to employee well-being.

At Dirt Killer, we're a small but mighty team, which means every employee wears multiple hats and has a direct impact on our growth. If you're looking for a place where your skills make a visible difference, and where flexibility and teamwork matter, you'll fit right in.

The Opportunity

The Sales Assistant provides comprehensive sales and customer support to wholesale and retail customers, both in person and by phone. This role is responsible for entering and managing customer orders in our ERP system, processing billing and invoicing, and reviewing online orders to identify and prevent potential fraud.

At the customer's request, the Sales Assistant provides accurate pricing, estimated delivery timelines, and order status updates. The role also coordinates and schedules outbound LTL (less-than-truckload) freight and shipments of commercial pressure washers, pressure washing chemicals, and small parts inventory.

In collaboration with the Warehouse Coordinator, the Sales Assistant assists with organizing the warehouse, maintaining clean and orderly shelving, managing small parts inventory, and ensuring a safe, clean working environment.

What You'll Do

• Handle a wide variety of sales and customer service duties to provide exceptional customer service. Answers calls and assists our wholesale and website customers with significant customer service information to aid in sales, or directs technical questions, and other related needs to the appropriate associate.
• Process and enters many orders into Odoo; maintains computer records of sales invoicing and ships orders quickly and efficiently.
• Maintains detailed documentation of invoices and customer accounts. This will include customs documentation for our international shipments.
• Pick and Pack customer orders effectively to avoid damage in shipping.
• Completes data entry of UPS and FedEx shipping information.
• Prepares Bills of Lading and schedules all shipments with domestic and international carriers.
• Schedules international shipments and creates appropriate required documentation.
• Monitors the distribution of products, inventory, parts, and chemicals to ensure they are shipped to their appropriate destinations while managing time and tasks efficiently.
• Completes customer invoicing according to their payment terms.
• Receives, organizes, and stores products and resources within our shipping department.
• Helps to demonstrate and train others on pressure washing equipment (with experience and training).
• Performs special projects as assigned, including but not limited to trademark research, researching government contract opportunities and creating training documents.
• Assists the wholesale manager with administrative tasks relating to dealer relationships.
• Performs other duties as assigned.

What We're Looking For

• High school diploma or equivalent.
• 3+ years of prior sales and/or customer service experience working with industrial products.
• Proficient in MS Office (Word, Excel, Teams and Outlook) and experience with use of ERP business system(s).
• Excellent interpersonal skills, with a passion for helping people and a friendly attitude and demeanor.
• Excellent communication skills, both oral and written
• Strong sense of self-motivation with a goal-oriented approach to work.
• Ability to handle multiple priorities at one time in an organized manner
• Customer Centric, looks for ways to improve relationships between both internal and external customers.
• Stress tolerant, able to calmly handle customer complaints and work with other departments for resolution.

Preferred Qualifications

• Experience with logistics in the wholesale industry.
• Experience performing customer service for industrial equipment products or with customer service for industrial cleaning chemicals/products.
• Experience organizing and executing Customer focused training or events.
• Previous CR49 training or the ability take part in and pass CR49 training.
• Proficiency speaking Spanish.
• Strong mechanical aptitude.

What We Offer

• This position is contract to hire.
• Competitive salary.
• Upon full time hire, comprehensive benefits package health, dental, vision, life insurance.
• Upon full time hire, 401(k) with company match.
• Upon full time hire, generous PTO.
• A culture recognized as a Baltimore Sun Top Workplace for five consecutive years.
• The opportunity to make a big impact on a small team while enjoying the stability and resources of a larger parent company.

Physical Requirements and Working Conditions

• Repetitive wrist motion up to 90% of the time.
• Uses visual acuity to enter orders as well as pick and pack orders.
• Listens to the requests of co-workers or customers up to 85% of the time.
• Some sedentary work.
• Some walking.
• Lifting of 35 - 50 lbs. independently and up to 75 lbs. with assistance.
• Occasionally climbs ladders.

Contact Us

If you are a driven, results-oriented individual seeking an opportunity to play a key role in the continuing growth of a reputable organization, please forward your resume, in WORD or PDF format, along with your salary requirements, to us for immediate consideration.

DIRT KILLER PRESSURE WASHERS

A Division of Hamilton Associates, Inc.

823 Hammonds Ferry Road, Suite B-C

Linthicum Heights, MD 21090

Hamilton Associates, Inc., is an Equal Employment Opportunity (EEO) employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (pregnancy, sexual orientation, gender identity), national origin, age, disability, protected veteran status, or genetic information.