Mobility Communications Analyst

Description

This is an exciting opportunity to use your experience helping the Air Force National Capital Region (AFNCR) Information Technology (IT) mission. In this mission, we provide IT support to the entire Air Force within the National Capital Region. Specifically, this position provides support to the Personal Wireless Communication System (PWCS) division.

Primary Responsibilities:

• Perform mobile device provisioning and profile management in support of AFNCR ITS mobile device users.
• Identify, troubleshoot, and develop solutions for complex network and mobile device problems affecting high visibility customers.
• Provide advice, assistance, investigation, coordination, and implementation services for improving or extending existing mobile solutions or implementing emerging solutions.
• Able to communicate mobile related requirements to senior leadership at a weekly Squadron Ops meeting.
• A successful candidate should demonstrate a proven ability to work independently as well as part of a team.
• Engage customers to determine solutions to reported problems for mobile devices and degraded user experience.
• Maintain proper Change Management and analyst documentation.
• Generate ad hoc reports for various levels of management.

Required/Minimum Education & Experience:

• BS with 4+ years of prior relevant experience or an equivalent combination of relevant experience and/or education.
• Extensive knowledge of mobile device (e.g. iPhones) support
• Possession of impeccable behavioral skills
• Demonstrated Customer service-focused attitude
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system
• Current Secret clearance, and ability to maintain a Secret clearance
• DoD 8750 certification at IAT level II, Security+ce
• US Citizenship

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.