Senior Triage Specialist

Business Title(s): Senior Triage Specialist

Employment Type: Full-Time

FLSA Status: Non-Exempt

Location: In-Office

Summary:

We are looking for a highly capable Senior Triage Specialist to join our team and work from our Los Angeles office. Alternatively, we can also fill this role in our offices in Houston or Omaha. This position reports into the Triage Director, who works from our Denver, CO office. The Senior Triage Specialist responsibilities will be split between adjudicating fast track claims handling and providing robust clerical triage support. Especially because this position works with all lines of our business, it is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry.

Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Under technical direction and within standard limits and authority provide clerical support to claims adjusters to facilitate timely and accurate management of commercial claims.

• Under close supervision and technical direction, works within narrowly defined limits and authority, provide clerical support to claims adjusters to facilitate timely and accurate management of commercial claims.

• Responsible for making adjustments to solve problems. Expected to independently propose solutions to problems through drawing from prior experiences, with analysis of the issue.

• Learn and develop an understanding of the insurance marketplace, including policy contract language and intent.

• Update new and existing claims in claims database and contact brokers as needed.

• Actively manage fast track caseload.

• Manage diary and complete tasks to ensure that cases move to the best financial outcome and timely resolution.

• Properly set initial claim reserves.

• Screen all incoming phone calls, assess and assign out to proper party.

• Retrieve and work general voice mailbox

• Prepare written correspondence

• Electronic and paper filing as needed.

• Determining coverage and adjuster assignment.

• Investigating the claim - this requires calling the claimant, insured

• Processing mail and prioritizing workload.

• Technical information gathering, through ordering reports, contacting police departments for vehicle/ equipment recovery.

• Responsible for telephone calls from various parties (insured, claimant, etc.).

• Have an appreciation and passion for strong claim management.

Qualifications / Experience Required:

• Knowledge of Service Center policies and guidelines as well as an exceptional customer service focus through:

• One year insurance experience (required).

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).

• Polished and professional written and verbal communication skills. The ability to read and write English is required. The ability to read and write Spanish is not required, but helpful.

• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.

• An eagerness and desire to learn the Triage claims function with the intent of becoming a Claims Adjuster.

• Intellectual curiosity - the ability to consistently consider all options and is not governed by conventional thinking.

• Client focus - the ability to effectively determine specific client needs and to provide value added solutions.

• Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.

• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:

• Finding a way to achieve success through adversity.

• Being solution (not problem) focused

• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.

• Detail oriented with initiative.

• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.

• Excellent analytical skills.

• Proficient in the use of computer programs, including Word, Excel, and Outlook.

• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

Preferred Qualifications:

• General knowledge of commercial workers' compensation insurance strongly preferred.

• Bachelor's degree from an accredited university is strongly preferred.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

• Los Angeles metro area Pay Range: $35.26 per hour ($73,338 annualized) - $41.14 hourly ($85,578 annualized)

About Working in Claims at Argo Group

Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.

Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.

We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.