New

Bilingual Customer Service Representative

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Spokane Valley
Feb 04, 2026
Member Support Specialist Join a team that puts people first. Are you passionate about delivering exceptional service and building meaningful relationships? Do you thrive in a fastpaced environment where every interaction can make a difference? If so, we'd love to meet you! We're looking for a Member Support Specialist who is energized by helping others, solving problems, and serving as the friendly voice our members depend on. In this role, you'll support members by phone and email, ensuring every interaction reflects our commitment to care, clarity, and exceptional service. * What You'll Do* * Deliver outstanding member service that builds trust and longlasting relationships. * Answer general inquiries and complete account maintenance through phone and email channels. * Meet and exceed key performance metrics while maintaining highquality service standards. * Research, troubleshoot, and resolve member concerns promptly-leveraging mentorship from supervisors and leads. * Take full ownership of member issues, set clear expectations, and provide timely followup and resolution. * Identify opportunities to educate members about credit union products, promotions, and services-generating referrals that deepen engagement. * Stay up to date with credit union policies, procedures, and regulatory guidelines. * Support team success and contribute to a positive, collaborative environment. * Perform additional duties as assigned to support team and organizational goals. * What We're Looking For* * 1+ year of customer service experience * Bilingual in Spanish and English * Ability to multitask, organize, and prioritize work in a dynamic environment * A proactive problem solver who approaches tasks with urgency and care * Strong verbal and written communication skills * Memberfocused mindset with a friendly, professional demeanor * Comfortable using online systems and modern technology * Proficiency with Microsoft Office; familiarity with callcenter tools a plus * Creativity and critical thinking when resolving complex member concerns (within policy) * Courtesy, tact, and diplomacy in every interaction * Ability to analyze information and recommend realistic operational improvements * Education: High school diploma required; college coursework or degree preferred * Why You'll Love Working Here* * A team that celebrates collaboration, growth, and service * A culture rooted in membercentric values * Opportunities to learn, grow, and make a positive impact every day If you're ready to bring your passion for service to a place that values your voice, your ideas, and your commitment to helping members thrive-we encourage you to apply! Job Type & LocationThis is a Contract to Hire position based out of Spokane Valley, WA. Pay and BenefitsThe pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Spokane Valley,WA. Application DeadlineThis position is anticipated to close on Feb 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.