Technical Support Assistant

Peoples, an Essential Utilities company, has been proudly serving Western Pennsylvania for over 130 years, offering talented individuals the opportunity to serve more than 700,000 customers in the region. Peoples is more than your average natural gas utility. We have a vision to:

• Provide valuable services to our customers
• Encourage economic growth for businesses in our region
• Improve the quality of life for our communities
• Ensure that we are protecting our environment
• Support our employees and partners

Join our team and make a difference!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

ESSENTIAL DUTIES:

• Perform administrative duties for the management team to include general daily duties, such as answering the telephone, typing, ordering office supplies (monitor spending), maintaining department files, making appointments and scheduling meetings

• Use computer software, such as Word, Excel, SAP, to produce reports, presentations or other documents

• Daily receiving and handling of incoming customer inquiries concerning construction applications

• Collect, compile and organize filings. Initiate and compose correspondence, Transmit filings to the PUC and regulatory parties

• Communicate cross-functionally issues and needs, as well as externally to customers, vendors and contractors

• Support Restoration process, which includes placing PA One Calls, analyzing data, mapping information, obtaining meter reads, creating/updating work orders and customer account information, and tracking data via SharePoint database

• Perform invoice requisitions, process invoices, reconcile purchase card statements, handle confidential records and information and make travel arrangements

• Maintain department information databases

• Process confidential records, SIRs, SLDs, Approval Letters, and Gas Applications

• Investigate questionable areas on reports or requests for information and make administrative decisions

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QUALIFICATIONS:

• High School Diploma or GED required.

• 0-2 years experience in general office responsibilities and procedures.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to learn and retain knowledge of company policies, practices and procedures

• Excellent computer software skills (Microsoft Office and various software programs)

• High level of initiative and judgement

• Strong interpersonal and communication skills (written and verbal)

• Ability to collect and compile data efficiently

• Proficient in SAP

• Ability to multitask, use time management skills to coordinate multiple customer requests

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Perform sedentary work- exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Peoples, an Essential Utilities company, is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Peoples is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.