Service Coordinator

TEKsystems
$65,000.00 - $75,000.00 / yr
vision insurance, 401(k)
United States, Ohio, Blue Ash
Mar 03, 2026
Description In this role, you will be responsible for planning, coordinating, controlling, and directing activities of the service technician team. This individual will coordinate the execution of service agreements and repair work. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence. MAIN JOB TASKS AND RESPONSIBILITIES: Coordinates service technicians, dispatches and assigns team members to projects. Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability. Interacts and communicates with Service Manager and HVAC Field Technician Supervisor to assign/dispatch Technicians. Answers office phone. Works within service ERP and Dispatch Tool for accurate service ticket assignment to technicians Maintains customer satisfaction by investigating concerns and responding to special requests. Generates work orders, reviews project paperwork, and generate various reports. Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals. Close service requests on a weekly basis for billing and set up follow up appointments as needed JOB REQUIREMENTS: Education: High School Diploma/GED required. 3-5 Years Customer Service Experience Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone. Must be organized with the ability to multi-task and prioritize daily interruptions. Must be detailed oriented and enjoy working in a fast paced environment. Knowledge of Word, Excel, Outlook, and Windows. Preferred: HVAC industry knowledge Field service software knowledge Skills: Strong verbal and written communication skills, excellent customer service, attention to detail, strong organizational skills, advanced computer literacy, professional manner. Abilities: Interact effectively as a member of a team and work collaboratively with others in a fast-paced environment, manage multiple tasks and work under pressure, flexible and willing to assist as needed. Top Skills* Project coordination, Support, Organizational and leadership skills Additional Skills & Qualifications HVAC experience preferred Experience Level Intermediate Level Job Type & Location This is a Permanent position based out of Blue Ash, OH. Pay and BenefitsThe pay range for this position is $65000.00 - $75000.00/yr. 401k Medical, dental and vision insurance Workplace TypeThis is a fully onsite position in Blue Ash,OH. Application DeadlineThis position is anticipated to close on Mar 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.