Dispatcher

Customer Service Coordinator / Dispatcher

Raleigh, NC - This is an in-office position located in our Raleigh office
National Food Equipment Services

National Food Equipment Services is growing, and we're looking for a friendly, organized team player to join our office team as a Customer Service Coordinator / Dispatcher. This is a great opportunity for someone with customer service, call center, administrative, or scheduling experience who enjoys helping people and keeping things organized.

In this role, you'll help coordinate service calls, communicate with customers, and support our technicians in the field to ensure great service experiences from start to finish.

• Answer incoming phone calls and emails from customers requesting service
• Schedule and coordinate service appointments for technicians
• Communicate with customers regarding appointment updates and arrival times
• Enter and maintain customer and service information in the system
• Support technicians with job information and scheduling updates throughout the day
• Work closely with the service team to help ensure smooth daily operations
• Provide professional, friendly customer service in a fast-paced environment
• Help prioritize urgent service requests and assist with general office coordination

• Previous customer service, administrative, receptionist, call center, or scheduling experience preferred
• Strong communication and people skills
• Organized and detail-oriented with the ability to multitask
• Comfortable using computers, email, and scheduling systems
• Positive attitude and ability to work well with a team
• Ability to stay calm and organized in a busy environment
• Dispatching or service industry experience is a plus, but not required

• Stable, growing company in an essential industry
• Supportive, team-oriented environment
• Opportunity for long-term growth and advancement
• Competitive pay and benefits
• Great opportunity to build experience in operations and customer support

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.