Client Support Specialist

At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets. For 35 years we've been helping investors, lenders, owners, developers, contractors, and property managers mitigate risk and optimize their built facilities for maximum economic, safety, and environmental value. We're unique in our ability to deliver high quality, responsive services across the entire asset lifecycle, from rapid assessments, to advisory, to implementation and verification services, nationwide. Unlike other environmental consulting firms, we provide the full suite of commercial real estate and asset management services through to improvement and verification. Our experts leverage our proprietary assessment methodologies, benchmarking, regulation, and analytics tools across six core domains.

EBI is your environmental, sustainability, engineering and health and safety partner, nationwide.

Assess. Advise. Improve. Verify.

Position Summary

EBI Consulting is seeking a full-time Client Support Specialist to support our Sales team. The successful candidate will be someone who is eager to learn while developing customer service and project management skills. The role includes responsibility for administrative duties required for the successful launch of EBI's environmental and engineering services. This is a great opportunity for someone who enjoys being a part of a team and working in a fast-paced environment.

This position reports directly to the Manager of Client Support and is designated as an in-office position to be located at our Burlington, MA corporate headquarters or Richmond, VA office. As such, candidates need to be established in the Burlington or Richmond area and comfortable working in an office environment 4-5 days per week.

Essential Duties and Responsibilities

• Log and track new sales opportunities for assigned Account Executive(s), as well as update and maintain accurate records, within EBI's Customer Relationship Management (CRM) tool/database
• Ensure client satisfaction via accurate project bookings
• Liaise between clients and internal EBI staff to track receipt of any files necessary to complete our tasks, ensure all questions are answered, and promptly address any issues that would impact project delivery timelines
• Assist clients with any missing information or documents they need, including links to their reports, invoices, project data, contract documents, etc.
• Conduct initial subject property research using online tools and resources
• Ordering and tracking project support files through designated vendor relationships
• Assist the Portfolio Manager with administrative support responsibilities.

Qualifications and Capabilities

• Bachelor's Degree from accredited college or university
• Experience with Microsoft Word, Excel, Outlook, and Databases is required; Salesforce experience is a plus
• 1-2+ years of experience in an administrative or client facing role

Application Disclaimer

At EBI, we cultivate a welcoming and collaborative culture. We are proud to be an Equal Employment Opportunity employer and encourage diverse candidates to apply. We do not discriminate against qualified individuals based on their status as a protected veteran or individuals with disabilities, nor do we discriminate based on sex, race, color, religion, national origin, age, marital status, gender identity, gender expression, or sexual orientation. All vendors are expected to maintain a working environment free from discrimination or harassment.

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