New

Senior Director, Global People Services, Human Resources

TransUnion LLC
$166,800.00 - $250,000.00 / yr
parental leave, paid time off, paid holidays, tuition reimbursement, flex time, 401(k)
United States, Illinois, Chicago
555 West Adams Street (Show on map)
Mar 20, 2026
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology. Global People Operations is responsible for delivering high quality experiences to associates, managers, and the broader HR organization. Global People Operations facilitates critical employee lifecycle transactions in a seamless way and are vital consultants for associates and business leaders when they have any questions or concerns about HR-related programs, policies or procedures. From onboarding new hires into the company, to coordinating an outstanding associate journey and working closely with external vendors, the focus is simple: to provide a stellar level of support to our associates and business partners. As TransUnion continues to evolve to a globally aligned, product-oriented operating model, Global People Operations plays a critical role in simplifying work, improving efficiency, and delivering consistent, scalable HR services across the enterprise. People Operations serves as the operational backbone of HR-ensuring services, processes, and insights enable the broader people strategy while reducing complexity and capacity strain across the function. We are looking for a leader to continue our evolution and build a worldclass global people operations organization - someone who knows what great looks like and how to create it. This leader will help define and deliver a simplified, globally consistent service experience that scales with the business and supports TransUnion's long-term people strategy. What You'll Bring: Lead and manage the global employee and manager inquiry experience, including case management,tieredsupport models, service standards, and SLAs Own global People Operations service delivery across the employee lifecycle, ensuring consistent, high-quality execution at scale Establish and refine global people operationsstrategy andoptimizetheorganization,operatingmodeland technologyplatformstodeliveranemployee-centric, highquality, consistent and scalable experience. Serve as a key business leader in operationalizing GenAI within People Operations, includingpartnering with technology on application ofTransUnion'sOneTruAI platform.Defineuse cases, service standards, governance, and adoption practices. This role ensures AI capabilities are responsibly embedded into HR platforms (e.g., Workday and case management) to enhance decision support, knowledge access, and service effectiveness. Define and manage the People Operations service portfolio, including what services are delivered globally versus locally, and how work is segmented across Tier 1, Tier 2, and specialist support Establish clear roles, handoffs, and decision rights between People Operations, HRBPs, and COEs in alignment with the evolved HR operating model Apply a product and journey mindset to HR services, usingGenAI-driven insights,associate feedback, operational data, and trend analysis to simplify processes and improve experiences Identifyopportunities for continuous improvement, standardization, and automation to reduce complexity and improve capacity across HR.Use GenAI-powered insights,includingTransUnion'sproprietaryOneTruAI trend and pattern analysis, to proactivelyidentifyexperience risks, emerging inquiry drivers, and capacity constraints. This enables People Operations to address issues before theyimpactassociates and managers, improving trust, engagement, and service resilienceatscale. Partnerwith other HR COEs, HR BusinessPartnersand other key stakeholdersto operationalizenew programs, policies, and acquisitions in a scalable and sustainable way Impact You'll Make: Strategic Intent & Leadership The leader refines and reprioritizes People Operations strategy in alignment withHR'smultiyearplan, tracking outcomes related to service quality, efficiency, capacity, and associate experience. Transformation Roadmap Global People Operations is on an operational journey, transforming from geographic silos to a global teamleveragingone common platform and unified ways of working. The leader owns the execution of the journey, the leadership of theteam,andthe changemanagement of the process. This includes simplifying legacy processes, reducing unnecessary variation, and building scalable operating practices that support a globally aligned HR function. Technology & Systems Partnership The Senior Directorpartners closelywith HR and Technology leadership to translate People Operations requirements into clear priorities, service needs, and adoption plans. This role is accountable for operational readiness, process design, data quality, change adoption, and ongoing optimization of HR platforms (including Workday andDovetailcase management)for People Operations service delivery. Providingthought leadership and partnership in operationalizing the use of AI to enhance the efficiency and effectiveness of People Operations service deliveryis a key priority for this role. Process Efficiency & Scale This role will be a key identifier of enterprisepeopleprocesses that can be done differently with continuous improvement or technology investment. The leader, with the support of team resources, will have a mandate to continuously improve the associate and manager experience. The role uses operational metrics, case trends, and service insights to proactivelyidentifypressure points, risks, and opportunities to improve efficiency, reduce burnout, and strengthen HR's capacity to deliver both transformation and day-to-day services. Talent Builder The Global People Operations leader manages a large global organization andinfluencesacrossthe HR team at TransUnion. Teambuilding forcollaboration, knowledge sharing,and encouraging a continuous improvement mindset is critical to the success of the function,asis developing individual talent within the team to become well-rounded HR professionals. This role builds a globally connected People Operations team with strong service, process, data, and change capabilities, developing leaders who canoperateeffectively within a global,productorientedHR model. Scale As TransUnion continues to grow organically and via acquisition, the Global People Operations team must scale to meet the increased headcount and volumes that enter the employee lifecycle system. This role ensuresthatPeople Operations capabilities, capacity, and service models evolve to support growth whilemaintainingconsistency, compliance, and a strong associate experience. #LI-KJ1 Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Benefits: TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com. Pay Scale Information : The U.S. base salary range for this position is $166,800.00 - $250,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents. TransUnion's Internal Job Title: Sr Director, HR Operations Company: TransUnion LLC