New

Remote Customer Service Representative

TEKsystems
$19.00 - $19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Cleveland
Mar 20, 2026
Role Overview We are seeking a highly motivated EV Concierge to support current and prospective electric vehicle (EV) owners. In this customer-facing role, you will provide exceptional service through expert product knowledge, thoughtful problem-solving, and relationship building. Your goal is to create an outstanding ownership experience while fostering loyalty between customers and the EV brand. Associates in this role will answer product questions, assist with ordering and reservations, coordinate dealership appointments, discuss charging solutions, and help resolve customer concerns with empathy and ownership. This role requires a strong customer-first mindset, the ability to communicate complex information clearly, and a passion for the growing EV space. Key Responsibilities * Serve as a product expert for current and future EV models and related services. * Support customers via phone (80%), chat, and email (20%). * Assist with inquiries related to: * Product features & specifications * Orders, reservations, and dealership appointments * Vehicle service and recall questions * Home charging options and EV ownership * Take full ownership of customer interactions, ensuring complete and accurate resolutions. * Provide a personalized experience by tailoring communication to each customer's background and needs. * Use internal systems (including CRM tools such as Salesforce) to document interactions and manage cases. * Leverage learnings from previous calls to improve future customer outcomes. * Continuously identify opportunities to improve the EV buying and ownership experience. Required Skills & Qualifications * 1-2 years of experience in a customer service-related role. * Experience in a high-volume call center environment. * Strong oral and written communication abilities. * Proficiency in computer navigation, typing, and multitasking. * High attention to detail with strong organizational skills. * Positive, self-driven work ethic with the ability to meet deadlines. * Ability to quickly learn technical information and explain it clearly. * Strong reading comprehension and interpersonal skills. Job Type & LocationThis is a Contract position based out of Cleveland, OH. Pay and BenefitsThe pay range for this position is $19.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 26, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.