Supervisor of Operations I - Warehouse

Overall Summary:

The Supervisor of Operations leads a team to fulfill job orders efficiently and profitably. This role is responsible for achieving production objectives and developing a comprehensive understanding of team dynamics to optimize performance and output.

Primary Duties/Responsibilities:

• Meet department measurement goals, including waste reduction, billable hours, utilization improvement, spoilage, and rework.
• Ensure employee adherence to company safety policies.
• Oversee daily warehouse operations including receiving, storage, picking, packing, shipping, and inventory control to ensure accuracy and efficiency.
• Ensure proper use, maintenance, and inspection of warehouse equipment (e.g., forklifts, pallet jacks, conveyors) in compliance with safety and operating standards.
• Monitor inventory accuracy through cycle counts and audits; investigate and resolve discrepancies promptly.
• Enforce housekeeping and 5S standards to maintain a clean, organized, and efficient warehouse environment.
• Coordinate inbound and outbound logistics to meet shipping schedules, minimize delays, and optimize dock utilization.
• Train employees on warehouse management systems (WMS), standard operating procedures, and safe materialhandling practices.
• Identify and implement continuous improvement opportunities related to layout, material flow, space utilization, and labor efficiency.

Required Skills/Abilities/Competencies:

• 
  

  Fundamental English reading and writing skills.

  
  

• 
  

  Microsoft Office Suite proficiency; Foundation experience a plus.

  
  
• 
  

  Excellent problem-solving skills.

  
  
• 
  

  Demonstrated well-developed strategic thinking.

  
  
• 
  

  Excellent oral and written communication skills.

  
  
• 
  

  Bilingual is a plus.

  
  

Education and Experience:

• 
  

  High school diploma or equivalent required; degree in manufacturing field or business a plus (will consider comparable industry experience in lieu of education).

  
  
• 
  

  3-5 years' manufacturing/production experience.

  
  
• 
  

  2+ years' proven supervisory experience in a manufacturing capacity, preferably with a background in the direct response industry.

  
  

• 
  

  Previous participation on a safety team and/or other safety training preferred.

  
  
• 
  

  Lean manufacturing and/or quality control training preferred.

  
  
• Experience in the warehouse department strongly preferred.

Physical Requirements:

• 
  

  Ability to work consecutively 1st Shift, 8 hours, Monday-Friday.

  
  

• 
  

  Ability to provide after-hours support when needed.

  
  
• 
  

  Ability to maintain an active physical presence on the production floor.

  
  
• 
  

  Standard climate-controlled production environment; exposure to loud noise (PPE is provided).

  
  
• 
  

  Ability to lift, carry and push/pull up to 35 pounds.

  
  
• 
  

  Ability to stand, walk, bend, twist, pivot, crouch, squat, kneel, and stoop for up to 8 hours.

  
  

• 
  

  Upper extremity motion requirements: fine motor movements, pushing/pulling with arms, grasping and pinching.

  
  
• 
  

  Lower extremity motion requirements: reaching.

  
  
• 
  

  Pre-employment post-offer physical assessment required.