New 
VP, Branch Support - Retail Market Manager
 Dollar Bank, FSB | |
 United States, Virginia, Virginia Beach | |
 Apr 09, 2026 | |
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The VP, Branch Support - Market Manager provides strategic oversight and operational leadership for retail branch offices within the market. This role is responsible for ensuring the overall effectiveness and efficiency of daily branch operations, with a strong focus on sales performance, team development, customer experience, and compliance standards. The VP, Branch Support - Market Manager will lead and support branch management in achieving business objectives related to growth, lending, risk management, service delivery, and community engagement, while upholding the Bank's mission, values, and commitment to excellence.
Education and Experience Requirements: *Bachelor's Degree or commensurate experience required. *Minimum of 10 years of management experience required. Experience must include direct staff management and performance coaching. *Minimum of 3 years of multi-branch retail banking management experience required, with a proven ability to lead, develop, and support branch teams across multiple locations. Certificate, Licenses and Registration Requirements: *Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency. Knowledge, Skill, and Ability Requirements: *Demonstrated leadership strength, with a history of dependability, accountability, and the ability to motivate and elevate team performance. *Proven track record of delivering exceptional customer service and consistently achieving or surpassing sales, service, and operational targets. *Community-focused mindset with the demonstrated ability to lead branch teams in developing and maintaining a strong local presence, resulting in growth of new and existing business relationships. *Strong decision-making and problem-solving skills, with the ability to evaluate risk and make balanced, strategic choices that align with customer needs and business objectives. *Strong interpersonal and communication skills, with the ability to clearly convey expectations, provide feedback, and engage teams effectively across all levels. *Excellent time management and prioritization abilities, capable of managing multiple responsibilities, shifting priorities, and meeting strict deadlines under pressure. *Working knowledge of Microsoft Word, Excel, and PowerPoint. *Flexibility to work a variable schedule, including evenings and Saturdays, as needed to support business needs. *A valid driver's license and access to a reliable vehicle is required. Essential Functions: *Support a proactive, customer-focused culture where each team member contributes to branch success. *Lead branch teams in developing and maintaining a strong connection with local businesses, non-profits, and charities, resulting in growth of new and existing relationships. *Monitor compliance with all regulatory requirements, bank policies, and procedures. Guide branches in maintaining operational soundness and mitigating risk. *Act as a product and business development expert, identifying opportunities for growth, participating in service calls with small business and commercial partners and consistently achieving or surpassing sales, service, and operational targets. *Collaborate with other functional teams to maximize Bank efficiency. *Review budget reports and compare actual performance to budget and goal, developing action plans and maintaining fiscal control. *Navigate evolving business needs with agility. Champion internal development and succession planning to strengthen leadership pipelines across the region. *Use strong judgment to balance customer experience, risk management, and financial performance. *Effectively utilize banking platforms and reporting tools. *Lead Bank initiatives and other efforts to achieve organization, market, and branch goals. Supervisory Responsibilities: *Provide ongoing guidance, recognition, and support. *Provide calm, effective leadership during high-pressure situations, ensuring alignment with customer and organizational priorities. *Mentor and coach branch leadership through consistent, structured feedback and development planning, growing their skills and performance. *Empower branch leaders to do the same through example and coaching. *Provide strategic leadership and oversight to all assigned branches, ensuring achievement of Relationship Building, Operational Integrity, Business Development, and Customer Service goals. *Select talented individuals from inside and outside the Bank, hire individuals whose capabilities match the needs of the organization in a timely and prudent manner. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. | |