Food Runner - PM

Omni Charlottesville Hotel

Omni Charlottesville Hotel is a premier full-service hotel in downtown Charlottesville, Virginia, blending Southern charm with contemporary comfort. The recently renovated 205 guest rooms and suites offer scenic views of historic Charlottesville or the Blue Ridge foothills, complemented by thoughtful amenities for both business and leisure travelers. On-site features include indoor and outdoor pools, a fully equipped fitness center, and over 14,000 square feet of flexible meeting and event space, ideal for corporate events, weddings, and social gatherings. Dining at The Conservatory and The Hillock Neighborhood Kitchen celebrates the region's culinary spirit and provides welcoming spaces for connection.

At Omni, we are driven by a bold vision: to become the best hospitality company in America, delivering exceptional experiences for every guest, every day.

Overview

The Food Runner role is dedicated to providing quality service that exceeds Guest and Member expectations work to create guests for life, by proactively embracing service standards, adhering to safety regulations and gaining the knowledge to assist guests with any and all needs.

Responsibilities

• Bring food from the kitchen to tables to support the servers.
• Assist servers during meal period.
• Must have knowledge of all menu items.
• Greet guests in a warm and friendly manner.
• Provide water service to our guests.
• Assist the server with pre busing of plates.
• Assisting servers in any capacity to ensure guest satisfaction.
• Perform any additional duties assigned by supervisor or management.
• Provide unique, authentic and memorable experiences for all dining guests.
• Knowledge of the menu offered and ability to explain the items on the menu.
• Answer phone within 3 rings, follow phone etiquette and input orders into Micros.
• Complete paperwork, ensure tickets are correct and closed out proerly and drop cash after each scheduled shift.
• Deliver food based on steps of service.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be thoroughly familiar with responsibilities of IRD server.
• Be thoroughly familiar with F&B menus and available promotions and options.
• Station set-up and break-down, walk guest floors for trays in hallways and side-work.
• Perform any other duties as assigned by Outlets Management.
• Have knowledge of fine dining service.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Assist where needed within F&B.

Qualifications

• Must enjoy guest interaction.
• Must be able to work in a fast-paced environment.
• Must be able to multitask.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have ServSafe Food Handlers and TIPS Alcohol Certification or be able to attain certfification.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.