New

ServiceNow Technical Writer

TEKsystems
$50.00 - $60.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Fort Meade
Apr 21, 2026
Location: Fort Meade, MD (Hybrid - on site 3 days per week) Clearance Requirement: Active DoD Secret (required at time of hire) Overview We are seeking an experienced ServiceNow Technical Writer to support a large-scale federal IT modernization and operations program. This role focuses on producing high-quality ServiceNow-specific documentation, including SLA and SOP development, end-user training materials, and technical process documentation in an Agile environment. This is a hybrid position at Fort Meade, requiring on-site support three days per week. Candidates must already hold an active DoD Secret clearance to be considered. Top Skills - Required Candidates must demonstrate strong experience in the following areas to be considered: * Technical writing experience specific to ServiceNow documentation * Experience writing SLAs and SOPs specifically for ServiceNow * Hands-on experience using Jira and Confluence for documentation management * Active DoD Secret clearance (required at time of hire) Key Responsibilities * Develop and maintain ServiceNow documentation, including: * Standard Operating Procedures (SOPs) * Service Level Agreements (SLAs) * End-user guides, work instructions, and training materials * Partner with business analysts, developers, and testers to document: * User stories * Technical and operational processes * System workflows and outputs * Actively participate in Agile/Scrum ceremonies and collaborate throughout each sprint to ensure documentation stays aligned with development * Maintain and update technical documentation within Atlassian Jira and Confluence * Assist with documenting updates to performance work statements and operational processes * Develop training content including: * User guides * Cheat sheets * Training presentations * Training videos (as applicable) * Support onboarding documentation and train-the-trainer materials * Prepare and deliver project presentations and documentation for stakeholders * Work across multiple technical teams and communicate effectively with internal and external partners Basic Qualifications * U.S. Citizenship required * Active DoD Secret clearance required at time of hire * Ability to work on site at Fort Meade 3 days per week * Bachelor's degree in a related field or equivalent experience * 4-8 years of relevant professional experience * (Additional experience may be considered in lieu of a degree) * Strong written and verbal communication skills * Proven ability to manage multiple documentation efforts in a fast-paced environment * Experience creating SOPs, SLAs, user guides, technical documentation, and training materials * Ability to work independently while collaborating with distributed teams Preferred Qualifications * Direct experience with the ServiceNow platform * Experience working in Agile development environments * Hands-on use of Jira and Confluence * Familiarity with ITIL (ITIL Foundation or certification preferred) * Experience supporting large, enterprise-scale IT systems * Experience transitioning documentation from legacy systems to m Job Type & LocationThis is a Contract position based out of Fort Meade, MD. Pay and BenefitsThe pay range for this position is $50.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Fort Meade,MD. Application DeadlineThis position is anticipated to close on Apr 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.