Security Officer Dispatch Specialist

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Specialist in Maiden, NC, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as a Dispatch professional at a dynamic tech and telecom location, where you will monitor communications, coordinate security-related responses, document activity, and support access and incident workflows. In this fast-paced role, your professionalism and customer service help create a strong presence while working with a team that values agility, reliability, innovation, caring, teamwork, and integrity.

Position Type: Full Time

Pay Rate: $20.50 / Hour

Job Schedule:

What You'll Do:

Provide customer service to clients and visitors while carrying out site-specific procedures, communication protocols, and when appropriate, emergency response activities from a dispatch post.
• Monitor alarm systems, cameras, radios, and other communication tools to receive calls for service, document activity, and relay information to on-site personnel, supervisors, and/or local responders as needed.
• Respond to incidents and critical situations in a calm, problem-solving manner by prioritizing incoming information, dispatching appropriate resources, and following established escalation procedures.
• Maintain detailed logs, incident reports, and shift activity records to support security-related operations, situational awareness, and continuity between teams.
• Support access control and security-related coordination for a fast-paced technology location by communicating with employees, visitors, vendors, and/or mobile personnel regarding site activity, requests, and unusual conditions.

Minimum Requirements:

• 3+ years of combined law enforcement, military, or security-related experience, or a college degree, is required.
• Comfort using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• CPR and First Aid certification is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.