Epic Go-Live Support Specialist - Business Professional

ChristianaCare is hiring experienced Epic At-The-Elbow (ATE) Support Specialists to assist clinical teams during our Epic electronic health record go-live. This short-term opportunity is ideal for individuals with prior Epic support, training, or analyst experience who want to contribute to a high-impact clinical transition while earning additional income before the holidays.

• Provide real-time, in-person support to nurses, physicians, techs, therapists, and other clinical staff as they use Epic during patient-care activities.

• Guide clinicians through essential Epic workflows, including:

  • Documentation

  • Medication administration

  • Order review

  • Results viewing

  • Admission / discharge / transfer

  • Worklist management

• Help staff understand what is happening in Epic vs. the expected workflow and assist them in completing tasks safely and efficiently.

• Troubleshoot issues at the elbow, gather key details, and escalate concerns immediately to the appropriate application or command center teams.

• Reinforce training content, tip sheets, and best practices to build user confidence.

• Participate in shift huddles, collaborate with super users and ATE leads, and share trends or recurring issues.

• Log user questions, issues, and escalations to support accurate tracking and continuity across shifts.

• High school diploma, equivalent or higher education required

• Experience providing Epic support as an ATE specialist, Epic analyst, or credentialed Epic trainer.

• Experience assisting peers, precepting, or supporting clinical workflows.

• Comfort navigating EMRs and learning new digital tools.

• Strong communication skills and the ability to remain calm, patient, and professional in a fast-paced clinical environment.

• Ability to round frequently, respond quickly when staff need help, and maintain situational awareness in active patient-care areas.

• Extra income before the holiday season

• A short-term assignment from September through November 2026

• A fast-paced, energizing clinical environment

• A strong resume builder - Epic experience is valued nationwide

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/