Sr. Instructional Designer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Duration: 12 Months (Contract to Hire)

Work Model: Primarily remote - Onsite presence required from September to December - 4-5 days per week onsite during this period

• Strong instructional design and development experience
• Proven ability to create eLearning multimedia courses
• High emphasis on visually appealing learning products
• Strong graphic design sensibility required

• Camtasia
• Viant
• Adobe Captivate
• Articulate 360 (Rise & Storyline)
• Instructional design model - SAM and ADDIE

• eLearning development
• Instructor-Led Training (ILT) support and materials
• Creation of complete training documentation and learning assets

• Development of end-to-end enrollment training materials
• Full enrollment lifecycle processes
• Training content for claims processes

• Design and development of ServiceNow training / learning materials
• Training for new phone/contact center services
• Creation of supporting eLearning modules

Focuses on the systematic process employed to develop learning products for the organization through the analysis of learning/business needs, adult learning theory, partnering with subject matter experts, and the ongoing evaluation of programs to maintain accuracy and relevance. Learning products include online courses, instructional manuals, video tutorials, and learning simulations.

• 25% Designs, develops and delivers high quality Instructor-led, eLearning, and multimedia course materials including: course design documents, course outlines, course descriptions, presentation slides, diagrams, lab exercises, instructor guides, lab setup guides, job aids, and assessments.
• 25% Creates visually appealing products that adhere to branding guidelines utilizing graphic, authoring, and video production tools.
• 20% Partners cross functionally to scope requirements, objectives, and deliver projects. Conducting front end analysis including needs assessment, task analysis, content analysis, and instructional analysis.
• 15% Applies instructional design principles, methodologies and adult learning theories for better learning experiences.
• 15% Owns the end-to-end design and development process for assigned projects through consistent status updates, leading quality content/product reviews and lessons-learned discussions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree

Education Details: Communication, Instructional Design, Technology, Education or related field

Experience: 5 years' experience as an instructional designer, trainer or similar role

In Lieu of Education: In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Master's Degree Instructional Design; experience developing learning material using multiple platforms (Adobe, Articulate Storyline, Adobe Premiere).

• Knowledge of how web-based, multimedia and mobile technologies can be used to enhance learning, teaching and assessment, Advanced
• Ability to recognize, analyze, and solve a variety of problems., Advanced
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines., Advanced
• Proficient in Microsoft Office applications., Proficient
• Effective written and interpersonal communication skills, Advanced
• Experience using graphic design, Proficient

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

E-Learning Instructional Design Certification Upon Hire

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.