Systems Administrator I

Bachelor's degree in a related field or equivalent

• Management/supervisory skills.
• Excellent problem-solving and troubleshooting skills (hardware, OS, networking, and application).
• Experience with enterprise clustered and virtual hosting environments.
• Experience with infrastructure monitoring tools
• Data center experience including the installation, management, and support of storage devices and physical servers.
• Working knowledge of security standards and best practices.
• Working knowledge of automated configuration management (PowerShell)
• Knowledge of database development and management concepts.
• Experience with L2/L3 networking (Routing, VLAN Management, load balancing, firewalls.
• Familiarity with scripting and tools (PERL, BASH, Python, etc.).
• Familiarity with the creation and use of software package management and versioning tools (YUM/RPM, Aptitude, Git).
• Familiarity with 3rd party cloud hosting and services (AWS, GCS, or Azure).
• Lead and manage projects and follow through to completion.
• Experience with Team Dynamix.

• Meet agreed-upon objectives of projects and tasks in a timely manner.
• Complete routine requests in a timely manner.
• Create a seamless experience for clients and colleagues.
• Perform at a consistently high standard.
• Participate in an annual performance development process.

• Set and meet realistic goals.
• Effectively manage time and stay on task.
• Document interactions with clients/colleagues and routine tasks in a ticketing system.
• Maintain productivity by delegating and collaborating with team members as appropriate.

• Build and sustain positive, collaborative relationships with a wide range of clients and coworkers.
• Promote positive morale and serves as a positive representative of Franklin OIT.
• Attend department and college activities.
• Serve as an example for colleagues.
• Demonstrate professionalism and clarity in written and verbal communications.

• Demonstrate personal accountability and avoid blaming others.
• Participate in the usage and implementation of college-wide tools and standards.
• Contribute to projects and tasks which have a college-wide scope.
• Be available and proactive in assisting coworkers and clients during the workday.
• Train and coach team members.
• Manage workflows and processes within assigned team and/or projects and with team members.

• Demonstrate initiative in planning and organizing work within scope.
• Participate in and facilitate decision making and problem-solving.
• Demonstrate alignment with Warnell OIT policies and priorities.
• Contribute to the development of standards and best practices.
• Engage with other colleagues and management to explore new technology, recommend, alternative solutions and provide feedback on strategic vision

• Work evenings and weekends as necessary.
• Work in a standard office environment.
• Sit and work at a computer workstation for an extended amount of time
• Work using electronic mail, telephone, in person discussions, paper form correspondence Communicate effectively in writing, speaking, and listening
• Organize and establish priorities; Remember detail; multi-task Lift and/or move up to 75 pounds Walk, stand, stoop, lift, kneel, climb

• Maintain multiple servers including but not limited to: File Shares, License Servers, and Digital Signage servers
• Maintain Windows and Mac endpoints using Microsoft Intune
• Write scripts using Windows PowerShell and Shell to install software and automate processes for the School of Forestry's Computers
• Write and configure GPOs/CSPs to ensure endpoints are adhering to security standards
• Automate endpoint OS updates, software updates, and system updates
• Setup and maintain new computers using Microsoft Intune and other Windows Tools
• Fulfill purchasing requests by answering questions and providing suggestions
• Maintain relations with vendors maintain the latest technology
• Troubleshoot Advanced AV issues escalated by Tier 1 technicians
• Maintain all classroom computers and technology
• Supervise, teach, and train other members of Warnell OIT including student workers

• Maintain devices on the network as the Designated Network Liaison
• Monitor Network traffic using tools provided by UGA/EITS
  
• Monitor the security of your devices and Servers with the use of the Microsoft Defender Portal
• Assist in the escalation of Tickets from the Tier 1 technicians
• Support projects that improve the teaching and learning experience for instructors and students
• Expand IT infrastructure through planning and collaboration with other units
• Collaborate with staff and faculty to plan and implement upgrades
• Collaborate with vendors to facilitate A/V upgrades and warranty issues
• Collaborate with EITS Networking to facilitate network changes
• Maintain a working Knowledge Base for the department to reference
• Documenting changes to the Computing systems and relaying that information to the team through the Change Management Channel
• Maintain Ticketing system and update for new processes within Warnell OIT
  
• Work in cross functional teams to meet departmental technology requirements
• Develop solutions for report or data access needs, explore or recommend technology solutions
• Develop technical specifications for hardware need/upgrades, assisting with end user device support, and identifying emerging technologies