Manager Volunteer & Volunteer Services

Under minimal direction, the Manager of Volunteer and Family Services is responsible for management of Volunteer Services, Family Resource Center, and Red Shelf Gift Shop operations.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.

• Provides direction and management for the in house volunteers, community volunteers, and special visitor volunteers.

• Manages Volunteer Coordinators, Family Resource Center Coordinators, and Gift Shop staff.

• Leads, develops, coaches, and effectively manages the team to ensure deliverables and performance metrics are met.

• Develops team to accomplish results through training, development, performance management and recognition.

• Ensures the completion and record keeping of all volunteer recruiting, interviewing, screening, and training; including drug screenings, background checks, health screenings, orientation, annual education, annual TB, and flu shot requirements.

• Manages annual in-kind donations as well as donor relations to uphold community partner relationships and stewardship of annual giving.

• Provides advanced volunteer direction, expertise, and education for volunteers and staff, assisting in communication about volunteer performance improvement as well as programming to support the volunteers' mission.

• Initiates and builds community relationships to enhance and expand volunteer and family services and resources.

• Screens potential visitors/entertainers for appropriateness, educational, and therapeutic value.

• Communicates hospital and ambulatory parameters (i.e.- privacy/confidentiality, infection control standards, frequency of visits) and how that will shape the format/logistics of the visit.

• Manages the day to day operations of work of volunteer services and programs that support the daily needs of patients and families.

• Evaluates volunteers on annual performance, including oversight of initial competencies for each new volunteer.

• Oversees the tracking and reporting of attendance and service hours of volunteers, community volunteers, and special visitors.

• Develops mechanisms to measure and report outcomes of volunteer programming in keeping with not-for-profit best practices.

• Manages the volunteers' annual budget and reports data to Director and the Volunteers Board.

• Manages, communicates, and executes stewardship plan for donors and in-kind donations.

• Communicates the needs of volunteer program and proposes solutions, based on not-for-profit best practices, to the Volunteers Board.

• Coordinates communication between director, staff, volunteers, community volunteers, and members of the health care team.

• Determines volunteer program long term strategies by collaborating with director, the Volunteers Board, hospital, and the community.

• Manages and oversees the functions and operations of the Family Resource Center.

• Provides annual data and reports to director on number of patients and families served within Family Resource Center.

• Supports community volunteers and groups to serve within the Family Resource Center, including ensuring appropriate documentation and orientation is provided.

• Oversees gift shop programming, including inventory, financials, reporting, and strategic growth.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: Bachelor's Degree required.

Experience: 3 years of progressive leadership experience required.

License(s)/Certification(s)/Registration(s): Basic Life Support (BLS) issued by the American Heart Association (AHA) required within 30 days.

Knowledge, Skills and Abilities:

• Effective communication skills.

• Ability to work effectively with an interdisciplinary team.

• Knowledge of not-for-profit best practices, regulatory guidelines, and donor development and stewardship.

• Skills sufficient for managing, training, and evaluating staff and volunteers.

• Good interpersonal skills to develop effective working relationships and deal with difficult family/individual dynamics.

• Knowledge of performance improvement tools and how to monitor an ongoing process.

• Skills in planning programs and analyzing the problems that arise.

• Excellent presentation skills for representing the volunteer program to the community.

• Good computer skills.

• Ability to effectively manage staff.