Software Support Specialist

Troy, Michigan | Remote

0-5%

• Troubleshoots and resolves clients' online and phone inquiries regarding software issues, while providing excellent customer service.
• Uses and programs SQL to resolve basic to moderateissues
• Responsibly communicates to all parties involved in issue resolution to meet and manage clientexpectations
• Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s)
• Collaborates on client issues with the development team for issue resolution as needed.
• Commits to expanding technology skills, and knowledge of Tyler products.
• May assist in establishing issue priorities to ensure a timely and effective response andsolution
• Work on critical, highly complex customer problems that may span multiple applications andenvironments
• May provide training to client end-users
• Contributes to company knowledge library and/or Tyler Community
• May participate in User Group meetings andTyler's Annual Conference
• Communicate professionally, clearly, and appropriately with clients andcoworkers
• Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients' confidence in theorganization
• Work effectively both independently and in a team-orientedenvironment
• Provide limited hardware and operating systemsupport
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassmentpolicies
• Performs other duties as assigned.

• Bachelor's degree in a related field or equivalent experience.

• Previous experience required in a software support position, or in a position that demonstrates systems knowledge and experience, is aplus
• Experienced with Finance, Payroll or Utility Management a plus
• Knowledge of Tyler Technologies software is a plus
• Excellent interpersonal skills.
• Effective decision making and problem-solving skills involving troubleshooting basic to moderateissues
• Strong organizational skills
• Effective analytical ability, particularly in a technical environment
• Excellent written and verbal communication skills
• Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
• Experience working with relational databases or SQL preferred.
• Knowledgeable with Microsoft Office
• 5% Travel

Salary will generally fall between $52,000 - $66,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.