Hospice Operations Coordinator, After Hours

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at20 days of paid time offand 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Serves as the primary administrative liaison for the assigned hospice team, ensuring efficient communication between clinicians, patients, families, and vendors.
• Manages patient care coordination activities including scheduling of hospice discipline visits (excluding CHHA) per physician orders.
• Collaborates with the Intake team, Team Manager, and IDG to support patient admissions, transitions, and coordination of care.
• Coordinates durable medical equipment (DME), pharmacy, and supply requests with approved vendors to ensure timely delivery.
• Prepares, facilitates, and closes IDG meetings in accordance with regulatory and compliance requirements. (does not apply to After Hours roles)
• Monitors patient service documentation for completeness and timeliness; advises appropriate staff of missing and overdue documents.
• Obtains signatures for from providers on outstanding medical orders to meet billing and regulatory requirements.
• Prepares, facilitates, and closes IDG meetings in accordance with regulatory and compliance requirements.
• Tracks and monitors Plan of Care compliance, ensuring visit frequencies and documentation are completed as required.
• Serves as the primary administrative liaison for the hospice After Hours team, ensuring efficient communication between clinicians, patients, families, and vendors.
• Manages patient care coordination activities including scheduling of hospice discipline visits (excluding CHHA) per physician orders.
• Collaborates with the After Hours Supervisiors, Leadership, and Field Staff to support patient admissions, transitions, and coordination of care.
• Coordinates durable medical equipment (DME), pharmacy, and supply requests with approved vendors to ensure timely delivery.
• Prepares, facilitates shift change reports as requested by After Hours leadership
• Monitors patient service documentation for completeness and timeliness; advises appropriate staff of missing and overdue documents.
• Prepares, facilitates shift change reports as requested by After Hours leadership
• Tracks and monitors Plan of Care compliance, ensuring visit frequencies and documentation are completed as required.
• Provides administrative and clerical support including data entry, correspondence, scheduling, and document preparation.
• Reviews patient documentation and verifies completeness of non-clinical data prior to processing.
• Maintains organized team schedules, calendars, and communication logs to support operational efficiency.
• Develops and maintains streamlined workflows to manage task prioritization and completion.
• Participates in departmental meetings and contributes to quality improvement initiatives.
• Provides exemplary customer service to patients, families, clinicians, and internal staff.
• Manages incoming calls, messages, and inquiries, ensuring timely response and issue resolution.
• Escalates clinical or complex concerns appropriately to the Team Manager or Patient Care Manager.
• Communicates appointment schedules, updates, and changes to patients, caregivers, and field staff.
• Participates in special projects and performs other duties as assigned.

Education:

• Associate's Degree in Healthcare or related field preferred or
• High School Diploma and equivalent relevant experience considered

Work Experience:

• Minimum of two years of administrative or customer service experience in healthcare or hospice environment required
• Proficiency in Microsoft Office and electronic health record systems (HCHB preferred). preferred
• Ability to multitask, prioritize, and manage complex workflows in a fast-paced setting. required
• Excellent communication, customer service, and interpersonal skills with strong attention to detail. required
• Bilingual skills preferred. preferred