Senior Technical Training Specialist

Job Title: Senior Technical Training Specialist
Department: Training
Location: Within Segra footprint (preferred: Kansas City or Charlotte metro)

Job Summary

The Senior Technical Training Specialist is responsible for the development, coordination, and delivery of advanced technical training programs for Operations, Network Operations Center (NOC), and Engineering teams. This role partners closely with senior Operations, NOC, and Engineering leaders to conduct in-depth training needs analyses and translate complex technical requirements into structured, progressive learning pathways.

The Senior Technical Training Specialist designs and delivers technically rigorous training content, including instructor-led sessions, virtual labs, simulations, e-learning modules, and certification-aligned curricula. This role facilitates complex training for experienced operations specialists, NOC analysts, and engineers, serves as a project manager for assigned technical training initiatives, and mentors junior training specialists while collaborating with cross-functional subject matter experts to continuously enhance training effectiveness and accuracy.

Key Responsibilities

• Develop and deliver advanced technical training programs aligned to company and departmental goals
• Facilitate in-person and virtual training for new hires and experienced employees
• Serve as a subject matter expert (SME) for technical training facilitation and course development
• Partner with departmental leaders to assess training needs and ensure effective delivery
• Act as training lead for assigned technical training projects and initiatives
• Mentor peers and training clients on systems, tools, and operational processes
• Manage and support sales and operational enablement tools to maintain utilization and effectiveness
• Design, build, and maintain training programs and curricula within the Learning Management System (LMS)
• Ensure accurate tracking of training participation and completion in LMS
• Collaborate with training team members to fulfill complex training requests
• Identify opportunities to improve training ROI and overall effectiveness
• Support administrative tasks and special projects as assigned
• Maintain a positive, collaborative learning environment

Qualifications

Education

• High School Diploma required; Bachelor's degree preferred

Experience

• Minimum of 5 years of relevant technical training or operational experience
• Deep knowledge of outside plant (OSP) fiber construction methods, including aerial and underground builds, splicing, testing, and civil infrastructure
• CCNA-level network knowledge
• Experience with DWDM equipment and Network Operations Center environments
• Strong understanding of fiber network architectures (PON, Active Ethernet, FTTx, backbone, middle-mile, and last-mile designs)
• Ability to read and develop construction prints, fiber route maps, splice schematics, as-builts, and redlines
• Experience with field testing tools, methodologies, and quality standards
• Familiarity with permitting, inspections, and construction quality requirements
• Strong documentation skills for SOPs, MOPs, playbooks, lab guides, and checklists

Preferred Experience

• Command-line experience with network equipment (Cisco, Ciena, Juniper, Adva, Nokia)
• Experience with voice/network operations platforms (e.g., Five9)
• Extensive use of virtual training platforms (Zoom, Microsoft Teams, Webex)
• Proficiency in Microsoft Office tools
• Experience translating engineering standards into practical training content
• Experience embedding safety practices into training programs
• Experience with compliance assurance, skills assessments, auditing, and ride-alongs
• Extensive experience with Learning Management Systems (LMS)
• Moderate experience with video development

Key Competencies

• Strong passion for learning and technical training
• Safety-first mindset with ability to demonstrate tasks safely in field environments
• Strong verbal communication skills with ability to explain complex technical concepts clearly
• Critical thinking and problem-solving skills
• Excellent organizational and time management abilities
• Exceptional attention to detail
• Ability to work independently while leading initiatives
• Ability to manage multiple projects in a fast-paced environment
• Strong collaboration and teamwork skills
• Moderate travel required

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $74,329 - $92,925

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.