CB Customer Service Representative - Decatur, AL

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Loss Prevention & Recovery Collector is responsible for contacting charged-off accounts to attempt recovery, place accounts with the external collections vendor, send collection letters if needed, contact potential charge-off accounts to obtain collection in order to prevent charge-off, work and resolve assigned client disputes, prepare various charge-off and recovery management reports, answer and if time permits performs the duties of a Collector.

POSITION SUMMARY

The Loss Prevention & Recovery Collector is responsible for contacting charged-off accounts to attempt recovery, place accounts with the external collections vendor, send collection letters if needed, contact potential charge-off accounts to obtain collection in order to prevent charge-off, work and resolve assigned client disputes, prepare various charge-off and recovery management reports, answer and resolve in-bound calls placed to the Corporate Billing Customer Service Queue, if time permits performs the duties of a Collector.

ESSENTIAL JOB DUTIES

• Work potential charge-offs in a timely manner to prevent loss
• Work charge-offs to attempt recovery
• Evaluate and place accounts for collection efforts by the third-party collection's vendor
• Work and resolve assigned client disputes in a timely and accurate manner
• Document collection and recovery efforts in the cbCentral system in a clear and concise manner
• Prepare management reports accurately and by timeframes prescribed
• Communicate in a clear and professional manner; provide courteous customer service
• When necessary, performs essential duties of Collector

REQUIRED SKILLS AND COMPETENICES

• High school graduate or equivalent is required
• Excellent verbal and written communication skills are required as well as excellent customer relations skills
• Must have 2 years or more collection experience
• Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers
• General computer skills including e-mail usage; proficiency in Microsoft Office Suite preferred
• Must effectively manage workflow and assignments-appropriately prioritizing work. Attention to detail and accuracy is required.

WORKING CONDITIONS

Office environment; secure, comfortable working conditions.

ADDITIONAL COMMENTS

The aforementioned description of general job responsibilities in no way constitutes a contract of employment, nor should it be considered an all-inclusive. Management has the right to alter duties based on current company situations and/or projects that require special assistance. Position may be responsible for performing other duties as assigned.

Equal Opportunity Employer, including disabled/veterans.