Senior VoIP Engineer

The Comm and Network Technical Analyst IV, Senior VoIP Engineer possesses knowledge and skills of subordinate Comm and Network Technical staff Grades 1 through 3, plus the following additional: Under general direction, the Senior VoIP Engineer is the recognized expert in Voice Services of UCDH.

The Senior VoIP Engineer must have the knowledge, skills and abilities to make decisions that broadly affect strategic initiative for the entire UCDH. The VoIP Engineer has principal responsibility for all the Voice Services based implementation activities at new construction and renovation of UCDH buildings.

The Senior VoIP Engineer is recognized as a technical professional in architecture, design, configuration, installation, maintenance and troubleshooting of Voice Services technologies. The Senior VoIP Engineer provides technical leadership with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and /or structure.

The Senior VoIP Engineer may manage programs that include formulating strategies and administrating policies, processes, and resources, functions with a high degree of autonomy. Under general direction, the successful candidate will lead, train co-workers and document architectural designs, strategies and configurations while supporting new and existing network and telecommunications assets in all production facilities. Primary responsibilities include capacity planning, traffic engineering and in-depth troubleshooting coupled with designing enhancements to the voice and data network architecture and lead deployment efforts.

The Senior VoIP Engineer will be required to work with internal departments and external vendors to develop voice and data network solution requirements during the scope definition of all projects. Work with internal departments and external vendors to develop technical solutions during design phases. Incumbent applies advanced professional communications concepts, industry practices and relevant policies, procedures and objectives to resolve highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. The Senior VoIP Engineer determines methods, techniques and evaluation to obtain results.

Apply By Date: 5/26/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree in a related technical area and/or equivalent experience/training.
• 5 or more years of technical experience working with related VoIP technologies.
• Advanced working experience with large enterprise voice communications and network systems.
• Technical experience and maintaining enterprise VoIP technology architecture and design.
• Technical experience maintaining Cisco (UCCE/PCCE) Contact Center Enterprise system applications and related hardware.
• Technical experience maintaining Cisco (CUCM) Communications Manager System applications and related hardware.
• Technical experience maintaining Cisco (UCCX) Automated Call Distribution system applications and related hardware.
• Technical experience maintaining Cisco VoIP Gateways and related hardware.
• Technical experience maintaining Cisco (Auto Attendant) scripts changes and upgrades.
• Technical experience maintaining Cisco (Unity) Voice Messaging applications and related hardware.
• Experience gathering customer requirements to provide technical recommendations and solutions.
• Experience maintaining large Private Branch Exchange (PBX) telephone systems.
• Experience maintaining the integration between CUCM and Unity Voice mail system.
• Experience maintaining a large network dial-plan, calling search spaces, and device pools configurations.
• Experience working with VoIP Automated Call Distribution (ACD) systems and applications.
• Experience working with Auto Attendant configurations and writing of scripts to support departmental requests.
• Experience with Network hardware platforms, Network related protocols and Software including understanding of OSI layers.
• Experience and problem-solving skills to quickly assess problems, evaluate options, make a decision and resolve problems.
• Experience and organizational skills to manage multiple projects simultaneously.
• Clearly understands VoIP services and network needs of the organization and has skills needed to address those needs.
• Demonstrated ability to gather, organize and analyze data in the completion of a variety of functional assignments.
• Able to learn effectively and meet deadlines.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Self-motivated and works independently and as part of a team.
• Demonstrated problem-solving skills of unique issues and problems.

Preferred Qualifications

• Certifications in related VoIP technologies and or 5 or more years of technical experience working with related technologies.
• Bachelor's degree in a related VoIP technical area.
• 10 or more years of technical experience working with related technologies.
• Experience supporting, monitoring and maintenance of large enterprise voice network and applications such as Cisco Call Manager (CUCM), Cisco Unity Voice Messaging, E911 solutions, Cisco UCS, Cisco UCCX Automated Call system, Cisco PCCE ACD.
• Experience engineering and maintaining large Call Center software suites (i.e. Calabrio, 2Ring) containing Call Recording, Workforce Management, Quality Management and Reporting modules.
• Experience engineering and maintaining a large Cisco VoIP Unified Communications management system.
• Experience engineering and maintaining large NEC Fusion Private Branch Exchange (PBX) telephone systems.
• Experience analyzing highly complex communication hardware and software systems and maintaining a real-time resource that impacts campus/medical center/ OP-wide network users.
• Experience using problem-solving skills and techniques to resolve unique issues and problems.
• Experience gathering, organizing and analyze data in the completion of a variety of functional assignments.
• Experience in communicating technical information to technical & non-technical personnel at various levels in the organization.
• Experience in interpreting manuals to configure hardware or identify the source of a problem and take corrective action.
• Experience in working independently and generating innovative solutions to problems.
• Experience in managing large projects and meeting critical deadlines.
• Experience in documenting technical systems, procedures and developing work plans.
• Advanced knowledge of professional communications and network systems in the completion of diverse assignments.
• Advanced knowledge of the practices and techniques of the voice and data field and the ability to determine a course of action based on guidelines.
• Has highly developed problem-solving skills to independently resolve issues using defined parameters and technical expertise.
• In-depth, advanced understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 2 and 3 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
• Demonstrated ability to analyze highly complex communication hardware and software systems for maintaining a real-time resource that impacts campus / medical center / OP-wide network users.
• Advanced knowledge and experience working with network management systems.
• Understands implications of VoIP Services on all aspects of UCDH Hospital and Clinical areas.

Key Responsibilities

• 60% - Voice Services Engineering and Design
• 30% - Voice Services Implementation
• 10% - Voice Services Monitoring and Troubleshooting

Department Overview

A part of UC Davis Health Information Technology, Unified Communications (UC) provides planning and implementation activities that delivers Wide Area Network (WAN), Local Area Network (LAN), VoIP, Call Center technologies, Wireless, E-mail, Voicemail and Workstation service for the entire UCDH enterprise. In response to institutional requirements, the department provides technological leadership and support for the cost-effective use of computers, software, telecommunications, email and networking to include installation, training and problem resolution.

Department Specific Job Scope

The Senior VoIP Engineer will be responsible for resolving daily Voice Services issues in response to IT Facilities Implementation team alerts and escalations. This may involve working with the IT Security Team, project managers and other staff to resolve a multitude of voice and data network performance and monitoring issues.

POSITION INFORMATION

• Salary or Pay Range: $8,533.33 - $16,866.67
• Salary Frequency: Monthly
• Salary Grade: 231
• UC Job Title: COMM AND NETWORK TCHL ANL 4 TX
• UC Job Code: 004909
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Mon-Fri 8am-5pm
• Location: UCDHAS Building (HSP165)
• Union Representation: TX-Technical Professionals
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Occasional Up to 3 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Frequent 3 to 6 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Occasional Up to 3 Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Occasional Up to 3 Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Occasional Up to 3 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work extra hours (nights and weekends) if important development is behind schedule or the correction of problems with operational systems is considered critical. Must be available for 24-hour a day on-call rotation.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks