Back Office Support Specialist

The Back Office Support Specialist is responsible for processing transactions timely and accurately, assisting with all functions of digital banking, wire transfer systems, and ACH services.

Essential Functions and Responsibilities:

• Setup, service, maintain, and train digital banking, Remote Deposit Capture (RDC), and wire transfer clients.
• Assist in researching and resolving customer issues regarding digital banking and RDC.
• Post and balance GL entries for ACH and debit card transactions and adjustments.
• Review and process non-post exception items and stop payments.
• Process debit card requests and review reports of Instant Issue cards and debit card fraud.
• Conduct review of mobile deposits for fraud detection on deposit accounts.
• Process Bank adjustments and returns to customer accounts.
• Process legal documents (levies, garnishments, subpoenas, etc.) and conduct research for requested statements, checks, loan documentation, etc.
• Balance real estate taxes for Rock Island County.
• Monitor unclaimed property and reports for deposits, official checks, and safe deposit boxes.
• Process IOLTA monthly remittance.
• Monitor and process Foreign Exchange wires and foreign check collection processing.
• Monitor ACH transactions and processing.
• Process debit card, check, and ACH fraud disputes.
• Conduct Death Notification reviews and returns.
• Monitor and update rates and ensure the accuracy of rates on applicable disclosures.
• Process weekly Fed Cash order for ATMs.
• Review daily overdrafts, log exceptions, and ensure compliance with the Bank's overdraft procedure and policy.
• Maintain extensive knowledge of Fusion ECM and deposit account best practices, internal procedures, and state and federal regulations to ensure accurate deposit account documentation and setup.
• Maintain a tracking list of all missing or incorrect CIP and deposit account documentation for retail staff.
• Assist with reviewing and coordinating the implementation of policies and procedures in areas affected by consumer compliance regulations.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to function in a team environment.
• Excellent verbal and written communication and interpersonal skills.
• Problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Familiarity with digital banking, ATM balancing, and wire transfer and ACH processing.

Education and Experience:

• High school diploma or recognized equivalent required.
• 1+ years of clerical skills with proven accuracy required.
• 2+ years of customer service experience required.

Equipment andSoftware:

• Ability to operate general office equipment.
• Advanced knowledge of Microsoft Office products.

Physical Requirements:

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mainly in an office setting. Hand-eye coordination is necessary to operate computers and various pieces of office equipment.

Activity:

• Standing: Rarely (0-39%)
• Sitting: Frequently (70-100%)
• Bending: Rarely (0-39%)
• Reaching: Rarely (0-39%)
• Lifting: Occasionally (40-69%) up to 20 lbs.

*Employee benefits include health, vision, dental, life, disability, critical, and accident insurance available to full-time employees after 30 days of employment, and 401k for all employees beginning on hire date.