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The SBO Customer Service and Self-Pay Collections Representative negotiates prompt payment discounts and sets up payment plans according to departmental guidelines at the guarantor level. Applies working knowledge of UCSF Health's various discount and charity policies. Recommends accounts for collection agencies assignment or withdrawal. The representative in this team has frequent contact with patients, Patient Financial Services staff, clinic and hospital staff, management, and managers, as well as billing and professional fee, and collection services vendors. Responsible for responding to and following up on patients' high-dollar outstanding accounts receivable in a courteous and timely manner. Demonstrates the ability to process all customer service inquiries and to perform all aspects of follow-up with quality, compassion, and assertiveness. Conforms to all UCSF Health, government, and HIPAA policies and procedures. SBO Customer Service Customer Service and Self-Pay Collections Representatives utilize multiple databases and applications to analyze and take appropriate action on information or documents received. Applications and Databases consist of Epic, Emdeon eCashiering, MS Outlook, MS Excel, Hospital Rates, Cirius, Imaging, MyQuote, Medi-Cal, Medicare, and other payer websites, SMS/LDA, IDX/LDA. Requirements:
High school diploma or GED
One or more years of experience in a hospital billing, physician billing, or payor office environment or equivalent combination of education, training, and applicable customer service experience.
Must demonstrate an in-depth understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities in both hospital and professional billing environments.
Developing knowledge of contracts, insurance billing requirements, UB04 and HCFA 1500 claim forms, Workers' Compensation, HMOs, PPOs, capitation, Medicare, Medi-Cal, and compliance program regulations.
Thorough understanding of HIPAA rules and regulations.
Excellent interpersonal, verbal, and written communication skills in a highly-paced, complaint-focused environment.
Ability to demonstrate cultural sensitivity and a respectful, courteous, and professional manner in all interactions.
Ability to balance assertiveness with compassion, empathy, and patience for the patient and others.
Good analytical and organizational skills.
Must be a motivated individual with a positive and exceptional work ethic.
Ability to follow directions and written procedures.
Thorough knowledge of computer operation, keyboard functions, calculator, copier, and fax machine operation with standard keyboard skills.
Computer software skills (i.e. Microsoft Applications and E-mail, etc.)
The ability to work onsite in our Emeryville office. Preferences:
Bachelor's Degree
Prior work experience in a customer service or call center environment. Working knowledge of electronic billing systems, preferably EPIC.
Demonstrate a good understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities in both hospital and professional billing environments.
Working understanding of stop losses, per diems, carve-outs, and other contract terms and conditions. Requirements:
High school diploma or GED
One or more years of experience in a hospital billing, physician billing, or payor office environment or equivalent combination of education, training, and applicable customer service experience.
Must demonstrate an in-depth understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities in both hospital and professional billing environments.
Developing knowledge of contracts, insurance billing requirements, UB04 and HCFA 1500 claim forms, Workers' Compensation, HMOs, PPOs, capitation, Medicare, Medi-Cal, and compliance program regulations.
Thorough understanding of HIPAA rules and regulations.
Excellent interpersonal, verbal, and written communication skills in a highly-paced, complaint-focused environment.
Ability to demonstrate cultural sensitivity and a respectful, courteous, and professional manner in all interactions.
Ability to balance assertiveness with compassion, empathy, and patience for the patient and others.
Good analytical and organizational skills.
Must be a motivated individual with a positive and exceptional work ethic.
Ability to follow directions and written procedures.
Thorough knowledge of computer operation, keyboard functions, calculator, copier, and fax machine operation with standard keyboard skills.
Computer software skills (i.e. Microsoft Applications and E-mail, etc.)
The ability to work onsite in our Emeryville office. Preferences:
Bachelor's Degree
Prior work experience in a customer service or call center environment. Working knowledge of electronic billing systems, preferably EPIC.
Demonstrate a good understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities in both hospital and professional billing environments.
Working understanding of stop losses, per diems, carve-outs, and other contract terms and conditions.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Requirements:
High school diploma or GED
One or more years of experience in a hospital billing, physician billing, or payor office environment or equivalent combination of education, training, and applicable customer service experience.
Must demonstrate an in-depth understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities in both hospital and professional billing environments.
Developing knowledge of contracts, insurance billing requirements, UB04 and HCFA 1500 claim forms, Workers' Compensation, HMOs, PPOs, capitation, Medicare, Medi-Cal, and compliance program regulations.
Thorough understanding of HIPAA rules and regulations.
Excellent interpersonal, verbal, and written communication skills in a highly-paced, complaint-focused environment.
Ability to demonstrate cultural sensitivity and a respectful, courteous, and professional manner in all interactions.
Ability to balance assertiveness with compassion, empathy, and patience for the patient and others.
Good analytical and organizational skills.
Must be a motivated individual with a positive and exceptional work ethic.
Ability to follow directions and written procedures.
Thorough knowledge of computer operation, keyboard functions, calculator, copier, and fax machine operation with standard keyboard skills.
Computer software skills (i.e. Microsoft Applications and E-mail, etc.)
The ability to work onsite in our Emeryville office. Preferences:
Bachelor's Degree
Prior work experience in a customer service or call center environment. Working knowledge of electronic billing systems, preferably EPIC.
Demonstrate a good understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities in both hospital and professional billing environments.
Working understanding of stop losses, per diems, carve-outs, and other contract terms and conditions.
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University of California - San Francisco
34.20
May 05, 2026