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Operating Risk Amended Return Representative

Spectraforce Technologies
United States, New York, Rochester
May 05, 2026
Job Title: Operating Risk Amended Return Representative Location: Rochester, NY 14625 Duration: 12 months Schedule: 7:30am until work is completed. Responsibilities: Provides internal and external customer service and communication with timely research and preparation of amended payroll tax returns to ensure clients corrected federal state and local filings are filed accurately. Communicates with clients regarding funds required to be paid late or refunded as a result of amended payroll tax returns and confirms fees when necessary. Provides research and response to penalty issues to client and field personnel if applicable. Applies judgment to determine the appropriate steps for resolving all issues. Determines billing fees/revenue associated with preparation of returns to ensure standardized and consistent billing is achieved Identifies when a requested billing exception is appropriate and seeks input from managers on sensitive issues. Meets revenue initiative and goals as set by management. Communicates and responds directly with the clients regarding billing fees filing of tax returns and collections and payments that are associated with the preparation of amended returns to keep clients informed of required actions and promote consistent and excelled customer service. Identifies root cause to assist in trend analysis and processing efficiencies. Recommends process improvements and efficiencies to increase revenue or productivity. Establishes and maintains a positive working relationship with clients' agencies and coworkers to promote Clients quality service image. Maintains knowledge of changes in various product offerings regulatory changes policy changes and industry developments. Assists in regular review of programs and systems and initiates requests for enhancements to improve efficiency. Assists in regular review of documentation to ensure accuracy of updates/revisions. Provides support and training to team members. Other duties as assigned to support the general purpose of the positions function. Requirements: High School diploma. A minimum of 4 years' experience in customer service or payroll required. Microsoft Word Excel and Access knowledge is preferred. Complete and upload the Pre-Screening Worksheet.