IS Program Manager

Program Focus: Clinical Pathways & Process Standardization

The IS Program Manager - Clinical Pathways will lead the development and operationalization of a system-wide clinical pathways program, with an emphasis on standardizing care delivery, improving outcomes, and reducing unwarranted variation. The Program Manager will establish and govern structured processes for clinical content intake, review, and prioritization, ensuring alignment with evidence-based practice and organizational goals.

Key responsibilities include driving the design and lifecycle management of order sets and related clinical decision support tools, partnering with clinical, informatics, and information services stakeholders to ensure seamless integration within the EHR and ancillary systems. The role will also oversee workflow harmonization across service lines, ensuring scalable, repeatable processes that support quality, safety, and efficiency.

Reporting through the clinical informatics structure, this position requires strong cross-functional leadership, experience in healthcare informatics or clinical operations, and the ability to translate clinical requirements into standardized, technology-enabled solutions.

• Lead the end-to-end management of complex programs, including defining program scope, goals, deliverables, resources, and budget.

• Develop and maintain program roadmaps, timelines, and project plans, ensuring alignment with business objectives and strategic goals.

• Act as the primary point of contact for program stakeholders, providing regular updates on program status, risks, and mitigations.

• Collaborate with cross-functional teams to identify requirements, allocate resources, and manage dependencies between projects and initiatives.

• Implement best practices and methodologies for program management, ensuring consistent and efficient execution across the IS department.

• Identify potential risks and issues within the program and develop strategies to address and mitigate them.

• Provide mentorship and guidance to junior project/program managers, fostering their growth and development.

• Monitor and report program metrics and KPIs, providing insights and recommendations to senior leadership.

• Support the evaluation and selection of external vendors, partners, and contractors when necessary.

• Collaborate with the IS leadership team to align program strategies with the overall IS roadmap and business objectives.

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance