Attendant - Houseman

Responsibilities:

• Enhances the guest experience by providing exceptional service and beautifully maintained floors.
• Vacuums carpets.
• Sweeps, Mops, and removes trash from guest landings.
• Cleans walls as needed.
• Cleans vending areas.
• Removes linens and trash from Room Attendant carts.
• Delivers guest request items.
• Pre-strip rooms of dirty linen and trash needed.
• Keeps all storage areas and linen rooms in a clean and satisfactory condition, as well as stocked with needed items. (amenities, linen, terry, glassware, etc.).
• Sanitizes glassware.
• Greets guests passing in public areas, establishes eye contact.
• Uses cleaning chemicals as instructed.
• Uses safety equipment as required.
• Follows safety protocols as required.
• Uses & maintains equipment as trained.
• Communicates all maintenance issues to supervisor.
• Executes assignments within acceptable time ranges.
• Secures master keys while working.
• Collects/secures lost-and-found articles and turns in to Housekeeping Dispatch.
• Trains new employees as needed.
• Controls inventory of supplies in assigned storage lockers.
• Assists with floor attendant duties as needed. (Shampoo carpets, Scrub floors, etc.)
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.
• Resolves guest issues.
• Apply and remove mattress and box spring cover.
• Responsible for Biohazard cleanup in assigned areas.
• Deliver, remove and discard mattresses, box springs, and other furniture as needed.
• Adheres to department and property policies and procedures.
• Upholds the Mission Statement - We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!
• Maintains knowledge of the property, including memorabilia.
• Unloads shipping and receiving items into designated storage areas
• Assists with hurricane/storm preparation: moving pallets, boxes, equipment etc. into designated safe areas
• Assist with hurricane/storm clean up: hotel/public areas

Competencies:

• High energy level.
• Good judgment and common sense.
• Ability to work a flexible schedule.
• Ability to communicate basic information to others.
• Ability to understand and promulgate written memos, instructions, regulations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.