Housekeeping Supervisor

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Key Responsibilities

• Lead daily housekeeping operations with a strong presence on the floor, ensuring all assigned areas meet cleanliness and presentation standards
• Inspect guest rooms, public areas, and back-of-house spaces consistently and address deficiencies immediately
• Hold team members accountable through clear expectations, follow-up, and consistent enforcement of standards
• Provide direct coaching and feedback in real time to improve performance and prevent recurring issues
• Assign daily work based on business needs, occupancy levels, and operational priorities
• Ensure all guest requests are completed accurately and in a timely manner, following through until resolution
• Support the team during high-volume periods by stepping in as needed to maintain operational flow
• Maintain organization and control of supplies and inventory to support efficiency and cost management
• Accurately log and manage Lost and Found items in accordance with property procedures
• Ensure compliance with safety, sanitation, and company policies at all times
• Communicate effectively with other departments to support overall hotel operations and guest satisfaction

This role requires a leader who:

• Takes full ownership of team performance and operational outcomes during their shift
• Addresses performance issues directly and professionally without avoiding difficult conversations
• Follows through on all tasks, assignments, and guest concerns until fully resolved
• Enforces standards consistently across all team members without exception
• Operates independently and makes decisions confidently without relying on constant direction

• Maintain reliable attendance and flexibility to work weekends and holidays as required
• Adapt to changing operational needs while maintaining consistency in execution
• Perform other job-related duties as assigned to support the success of the operation

Qualifications and Skills

• Previous housekeeping experience required; supervisory or leadership experience preferred
• Demonstrated ability to lead teams in a fast-paced hotel environment with a focus on accountability and results
• Proven ability to address performance issues directly and follow through until resolution
• Strong attention to detail with the ability to consistently identify and correct deficiencies in guest rooms and public areas
• Ability to prioritize tasks, make decisions independently, and manage competing operational demands
• Effective verbal and written communication skills, with the ability to deliver clear expectations, provide real-time feedback, and handle difficult conversations professionally
• Ability to adapt communication style to interact effectively with team members, leadership, and guests
• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 lbs., with or without reasonable accommodation
• Ability to stand, walk, bend, stoop, and reach throughout the shift, and actively support the team on the floor as needed, with or without reasonable accommodation

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.