Practice Coordinator 3

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Practice Coordinator 3

Location(s): San Francisco, CA

Position Overview
The Practice Coordinator 3 supports both back-office operations and call center functions within a high-volume orthopedic spine clinic. This role serves as a key point of contact for patients, ensuring efficient scheduling, accurate documentation, and a high standard of patient service while maintaining compliance with HIPAA and organizational protocols.

Key Responsibilities

• Manage a high volume of inbound patient calls (approximately 55-60 calls per day)
• Provide accurate information, assistance, and support to patients
• Schedule appointments and coordinate with providers and clinical teams
• Verify and update patient demographic and insurance information
• Accurately document patient interactions, inquiries, and scheduling details
• Adhere to call center workflows and HIPAA compliance standards
• Address patient concerns and complaints in a professional and empathetic manner
• Provide basic medical information and directions within scope
• Collaborate with clinical and administrative staff to resolve patient issues efficientl.

• 6 months to 1 year of relevant experience in a healthcare, call center, or patient-facing role
• Prior experience with APeX (required)
• Strong understanding of patient registration and scheduling workflows
• Familiarity with HIPAA regulations and patient confidentiality standards.

• Excellent customer service and interpersonal skills
• Strong verbal and written communication abilities
• Ability to multitask in a fast-paced, high-volume environment
• Detail-oriented with strong organizational skills
• Team-oriented with a collaborative mindset
• Adaptable and willing to learn new systems and processes

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (No weekends).

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.