Service Account Manager

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We are driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.

Think less "account maintenance" and more "relationship architect." This role is about creating trust, building long-range value, and helping customers feel like they have a true partner in their corner-someone who understands their business, anticipates needs, and helps connect today's service work to tomorrow's opportunities.

Essential Duties & Responsibilities:
To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Regularly meet with customers to understand their needs, goals, and operational priorities.
  
• Serve as the primary liaison between customers and internal teams, ensuring clear communication, strong collaboration, and a seamless customer experience.
  
• Assess customer satisfaction and identify opportunities to provide additional support, services, or long-range facility planning solutions to help ensure work is scheduled, executed, and completed effectively.
  
• Develop and implement strategic account plans for large and complex client accounts to strengthen relationships, support retention, and maximize growth opportunities.
  
• Focus on both expanding the customer base and deepening existing customer partnerships.
  
• Oversee the day-to-day management of preventive maintenance and service contract needs, requirements, and requests for potential work.
  
• Resolve complex customer issues that may involve multiple stakeholders, operational considerations, or technical challenges.
  
• Partner closely with internal departments to align customer needs with company capabilities, deliver timely solutions, and maintain a positive customer experience.
  
• Monitor and manage client financial performance metrics, identifying trends, risks, and opportunities for improvement and growth.
  
• Prepare and present reports, insights, and analysis for internal review and decision-making.
  
• Conduct ongoing analysis of market trends, customer needs, and competitor activity to support strategic planning and business development efforts.
  
• Stay current on industry trends, market conditions, and relevant changes in order to provide informed insights, recommendations, and value-added support to customers.
  
• Perform other duties as assigned.

Required Education & Experience:

• Two or more years of experience in the HVAC industry or a related sector, including client account management, with the ability to apply industry knowledge and provide strategic guidance to customers.
  
• Demonstrated ability to build, maintain, and effectively manage client relationships.
  
• Strong skill in identifying customer needs and translating them into practical, actionable solutions.
  
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  
• Experience using CRM systems or similar tools and processes to manage customer accounts and track account activity.

Other Details:

• This position will support the Escanaba, Iron Mountain, and Marquette, Michigan territories, as well as surrounding areas.
  
• Must possess and maintain a valid driver's license with the willingness and ability to travel approximately 50% of the time to client sites/customer locations.
  
• All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

What Sets Us Apart:
Safety - You are part of a team that practices safety first in all we do.
Innovative Culture - Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking.
Onboarding - Coordinated support to ensure integration into the company, complete understanding of role and team members,
Collaborative Environment - Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams.
Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development
Community Engagement - We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in their communities
Impact - Be a part of a company that makes a difference, both the in market and in the community.

Benefits:

• This position offers benefits that support the total well-being of you and your family. Some benefits include:
  
  • Comprehensive Health Coverage: Medical, Dental, & Vision Options
    
  • Employer-Paid Coverage: Group Term Life, Short & Long-Term Disability Coverage
    
  • 401K with Employer Match
    
  • Discounted Company Stock (Employee Stock Purchase Plan)
    
  • Profit Sharing
    
  • Generous Paid Time Off & Paid Holidays
    
  • Robust Training/Development & Professional Growth Opportunities
    
  • Exclusive Discounts: Access to Perks Marketplace Discount Program
    
  • Company Engagement, and More
    

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.

This position is not eligible for sponsorship.

The Jamar Company does not set fixed deadlines for applications to open positions.

The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability and need assistance with the application process, or if you're experiencing difficulty using our website to apply for a position, please reach out to our Human Resources department at careers@jamarcompany.us

Equal Opportunity Employer, including individuals with disabilities and veterans.