Billing Coordinator

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Billing Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint Technologies becomes the customers' first choice for service. This role provides coordination of projects and service with technicians, sub-contractors and customers within designated Convergint Technology Center (CTC) location. As a Billing Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

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Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Billing Coordinator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Prepare and issue invoices for projects and service work (time & materials, fixed fee, recurring services)
• Manage project documentation, including COIs, waivers, lien releases, and AIA billing requirements
• Manage recurring billing, contracts, renewals, and billing adjustments
• Ensure billing aligns with contract terms, pricing schedules, and milestones, and complies with company guidelines, tax rules, and customer playbook
• Work closely with project managers to track project progress and billing milestones
• Adjust billing based on contract changes, renewals, or usage
• Serve as a point of contact for billing inquiries and communicate with clients regarding invoices, payment terms, and discrepancies
• Resolve billing discrepancies, errors, or disputes by collaborating with clients and internal teams (sales, operations, services, and administration)
• Collaborate with accounts receivable and collections teams to ensure customer payments
• May provide support and backup for other areas of the business. May handle calls after hours.
• May participate in quality assurance calls/inquiries to customers as needed.
• Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills-ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Shows initiative - regularly engages in proactive behavior and looks for opportunities.
• Strong ability to facilitate a collaborative working environment for customers and team members.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: College degree, trade school or equivalent experience

• Diploma and/or certificate in Business Administration or related office experience

Preferred Experience: (but not required):

• Dispatch and customer service training
• Previous call center, dispatch, or administrative experience
• Experience in a construction industry environment

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.