|
Description Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates who are passionate about engaging with the world around them. If you're eager for career growth and new experiences, we have an opening for a General Manager of the Studio Kitchen and Cocktails. The GM leads all aspects of restaurant operations, driving team performance, guest satisfaction, and consistent execution of food, beverage, and service standards. The General Manager is accountable for financial results, staffing, and compliance, while fostering a high-performing culture and implementing strategies to grow revenue and operational excellence. Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers. WHAT YOU WILL BE DOING:
- Lead all restaurant operations, including hiring, training, coaching, and performance management to ensure a high-performing team.
- Drive a culture of accountability, engagement, and service excellence while maintaining strong associate relations.
- Oversee staffing, scheduling, and labor management to meet operational and financial goals.
- Ensure consistent execution of food quality, service standards, and cleanliness across all areas of the operation.
- Actively engage with guests to build relationships, resolve concerns, and enhance overall satisfaction.
- Partner with HR to ensure fair and timely disciplinary action and compliance with company policies.
- Analyze financial performance, including payroll, revenue, and cost controls, and implement strategies to improve profitability.
- Oversee POS systems, cash handling, and reporting accuracy to ensure operational integrity.
- Lead pre-shift meetings and maintain clear, consistent communication across the team.
- Implement and support sales initiatives, promotions, and revenue-driving programs.
- Maintain full compliance with health, safety, sanitation, and security standards.
- Provide ongoing performance feedback, conduct evaluations, and support team development.
- Participate in departmental and leadership meetings, contributing to overall F&B strategy.
- Perform other duties as needed to support business objectives.
WHAT WE ARE LOOKING FOR
- Strong operational knowledge of food & beverage, including culinary standards and beverage programs (wine, spirits, and service).
- Financial acumen with the ability to analyze P&L, manage inventory and labor costs, and drive revenue performance.
- Proven leadership and communication skills, with the ability to effectively engage, coach, and resolve conflict with both guests and team members.
- High level of professionalism, integrity, discretion, and sound judgment in a fast-paced environment.
- Proficiency in cash handling, POS systems, reservation systems and Microsoft Office (Excel, Word, Outlook); ability to leverage systems for reporting and operational efficiency.
- Dependable, reliable, and flexible, with the ability to work varying schedules based on the needs of the restaurant including evenings, weekends, and holidays.
- Ability to perform the essential functions of the position and remain active on the floor for extended periods.
- Minimum of 3-5 years of progressive food & beverage leadership experience; fine dining or upscale experience preferred.
WHAT'S IN IT FOR YOU
ABOUT US
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Saint Kate is an equal opportunity employer.
|
Saint Kate - The Arts Hotel
life insurance, vision insurance, paid holidays, 401(k)
May 06, 2026