New

Desktop Technician I

Mouser Electronics
United States, Texas, Mansfield
1000 North Main Street (Show on map)
May 06, 2026
Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers. Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon 60 years of growth and success in the electronic components distribution industry and is a TTI, Inc./Berkshire Hathaway Company. Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state/provincial or local law. Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact HR@Mouser.com or at (817) 804-3850 for assistance with accommodation. Some positions posted may require the use of information or access to hardware that is subject to the International Traffic in Arms Regulation (ITAR). Any applicant to these openings must be a U.S person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. permanent resident (i.e., green card holder), political asylee, or refugee. All applicants must be at least 18 years of age. Mouser Electronics, Inc. is an Equal Opportunity Employer - A Notice to All Employees & Applicants For more information on your Equal Opportunity Rights or other important Employment Rights in the USA, read "Know Your Rights: Workplace Discrimination is Illegal" poster, E-Verify Participation Notice (English/Spanish), Right to Work Notice (English/Spanish), FMLA General Notice, U.S. Job Applicant Privacy Notice. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Diagnose and resolve software and hardware related incidents, including operating systems (Windows and Mac) and across a range of software applications Assist all users with any logged IT related incident when called upon Accurately record, update and document requests using the IT service desk system Escalate incidents and requests to other support teams as necessary Install and configure new IT equipment Perform software and hardware upgrades Support printers, copiers and scanners Maintain good verbal communication skills; communicate effectively with technical and non- technical colleagues at all levels in the organization Attend internal training as necessary to keep up to date with the latest technology and internal system processes Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed Work within the relevant legislation, policies and procedures SKILLS & CERTIFICATIONS Skill evaluation: Behavioral (80%) Knowledge of Microsoft Windows and Mac client operating systems Knowledge of ticketing tools, Citrix, MS Office, Active Directory, and VPN Knowledge of printers, scanners and copiers Knowledge of networking systems General hardware and software troubleshooting skills Ability to communicate effectively in a professional manner on the phone, in writing and in person Ability to prioritize, manage and perform under pressure to meet SLA's Knowledge and adherence of customer service best practices Desktop Technician I Bachelor's degree in Computer Science is a Plus Working knowledge of Microsoft Windows and MAC client operating systems Excellent IT skills and computer literacy Previous experience of working in an IT support role