Director of Operations, Office of the Chief Medical Officer

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Director of Operations, Office of the Chief Medical Officer (CMO) provides senior operational leadership for the CMO's medical staff governance, administrative, and clinical operations portfolio. Reporting directly to the CMO, this role is authorized to act on the CMO's behalf to translate strategy, bylaws, and regulatory obligations into reliable, repeatable operational execution across UNC Hospitals. This role is intentionally focused on the non-quality responsibilities of the CMO, complementing the enterprise quality infrastructure supported through Unified Quality. The Director serves as the single point of accountability for complex, enterprise level operational work that spans physicians, committees, departments, hospitals, and system partners.

Key Responsibilities:

Medical Staff Governance & Administration

*Provide day to day operational leadership for Medical Staff governance, including support for the Medical Executive Committee, standing committees, ad hoc committees, and physician leadership councils. *Oversee operational execution of Medical Staff bylaws and policies. *Serve as a trusted operational partner to the CMO and Associate CMOs, ensuring governance processes are timely, defensible, and consistently applied.

Enterprise Clinical Operations Support

*Lead and coordinate CMO owned enterprise initiatives that cut across departments and hospitals, ensuring clear priorities, accountability, and follow through. *Translate executive direction into structured plans, timelines, metrics, and decision points. *Standardize operating rhythms, dashboards, and reporting for the CMO office.

Physician Leadership Infrastructure

*Operationally manage large scale physician leadership structures, including medical director roles and contracts, ensuring alignment with organizational priorities and consistent oversight processes. *Reduce operational burden on physician leaders by designing efficient workflows, templates, and governance structures. Regulatory & Risk Sensitive Work *Ensure consistent execution of CMO owned regulatory and administrative processes that are enterprise wide and highly regulated. Leadership & Influence *Act on behalf of the CMO with credibility in a matrixed, physician led environment. *Build strong working relationships with department chairs, ACMOs, directors of operations, and system partners. *Lead through influence rather than direct authority, aligning diverse stakeholders around shared goals. .

Education Requirements:
* Bachelor's Degree in a related field.
Licensure/Certification Requirements:
* None required.
Professional Experience Requirements:
* A minimum of five (5) years of experience in practice operations, finance and/or clinical operations management.
Knowledge/Skills/and Abilities Requirements:
* Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to perform high level statistical analysis and be able to determine best sources and metrics for ongoing measurement to validate improvement. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Strong interpersonal skills with the ability to influence, direct, and coach diverse groups.

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Director's Office

Work Type: Full Time

Standard Hours Per Week: 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC: Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.