New

Entry Level Healthcare Customer Service

TEKsystems
$17.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Rockford
May 06, 2026
Scheduling & Client Support Coordinator (Entry-Level) Location: Onsite Mon-Fri 8:30am-5pm Experience Level: Entry Level Are you highly organized, customer-focused, and looking to grow your career in a professional healthcare or medical services environment? We're looking for a Scheduling & Client Support Coordinator to support exam coordination, client communication, and administrative operations. This is a great opportunity for someone with strong customer service skills who enjoys multitasking and working in a fast-paced setting. What You'll Do * Schedule and coordinate medical examinations using internal systems * Communicate with physicians' offices to confirm appointment dates and times * Serve as a point of contact for clients regarding: * Appointment scheduling and changes * Physician credentials (CVs) * No-shows, cancellations, and reschedules * Receipt of medical records and images * Confirm receipt of records for review referrals * Prepare and send daily exam notification letters * Respond to inquiries regarding report status and general information * Coordinate ancillary services such as interpreters, chaperones, transportation, or exam site rentals when needed * Arrange lodging and/or transportation for out-of-town examinees * Submit invoices or billing issues to Accounting and ensure required pre-payments are received * Provide administrative and operational support to other offices as needed * Process mail, deliveries, and shipments * Participate in training and educational activities as required What We're Looking For Required Qualifications * High school diploma or equivalent * At least 1 year of customer service experience (retail, call center, or similar) * Strong computer skills with proficiency in: * Microsoft Office * Excel * Data entry * Excellent verbal and written communication skills Preferred / Nice to Have * Experience working in a medical office or healthcare-related environment * Ability to manage multiple phone lines in a high-volume setting * Typing speed of 35 WPM or higher * Strong attention to detail with a focus on accuracy and quality * Ability to work independently, prioritize tasks, and manage time effectively * Comfortable working under pressure and handling competing priorities * Commitment to maintaining confidentiality * Positive, team-oriented mindset * Adaptability to change, delays, or unexpected situations Why This Role? * Entry-level opportunity with hands-on experience in healthcare operations * Professional office environment with steady, meaningful work * Build transferable skills in scheduling, coordination, and client communication * Supportive team culture with training and development opportunities Job Type & Location This is a Contract to Hire position based out of Rockford, IL. Pay and BenefitsThe pay range for this position is $17.25 - $17.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Rockford,IL. Application DeadlineThis position is anticipated to close on May 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.