Contact Center Full Stack Developer

About the Role

We're looking for a skilled Full-Stack Developer to join our Unified Communications & Collaboration team. In this role, you'll build and maintain web-based tools, APIs, and platform integrations that power our contact center environment.

You'll work across front-end and back-end systems to automate workflows, optimize agent experiences, and modernize how our engineering team ships and deploys. If you're someone who's comfortable jumping between a React component and a Terraform module, and you enjoy solving real operational problems with clean, scalable code, this role is for you.

What You'll Do

*Design and build web-based tools and internal apps that support contact center operations

*Develop and maintain RESTful APIs and platform integrations with both internal and external systems

*Automate manual processes and optimize agent workflows to improve operational efficiency

*Work with CI/CD pipelines and infrastructure-as-code tools to improve deployment practices

*Collaborate with operations and product teams to translate business needs into technical solutions

*Support and extend our Genesys Cloud CX environment including functions, flows, and API integrations

What We're Looking For

*3 to 5 years of professional full-stack development experience

*Strong proficiency in TypeScript, Go, JavaScript, or Python

*Experience with React or another modern frontend framework

*Backend experience with Node.js, Python, Java, or similar server-side platforms

*Hands-on experience with Genesys Cloud CX administration including functions, flows, and APIs

*Familiarity with CI/CD pipelines such as GitHub Actions, AWS CodePipeline, or Jenkins

*Working knowledge of Docker and infrastructure-as-code tools like Terraform or CloudFormation

*Experience working with RESTful APIs, third-party integrations, and asynchronous systems

*Familiarity with WebRTC, SIP, or VoIP systems

*Exposure to contact center analytics and reporting solutions

Nice to Have

Experience in high-volume e-commerce or customer service environments is a plus. We value engineers who understand the operational context behind the tools they build.

#LI-MM3

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.