| Job Duties |
This position supports nine academic advisors, the AD of outreach and recruitment and staff, the AD of first year and transition programs, and the Executive Director. This position will be responsible for general office duties in addition to completion of travel, budget, supplies, scheduling, and administrative needs for Advising activities, outreach, and events, not limited to, but including, Orientation,
ECU
EXCELS, Starfish, and the College recognition ceremony.
Duties include assisting advisors with varied records processing and activities, which may include assisting with general student queries/direction needs, compiling and providing reports using
ECU computer/student database systems as requested by advisors, and being knowledgeable of general College and Advising resources and programs for prospective student and current student inquiries. This position supervises work-study students, is responsible for the training, and assignment of routine tasks. The position completes
EPAFS and contracts for self-help student workers and graduate and works effectively with HR and other related departments to follow up with and complete necessary tasks.
This position is the first point of contact for students in the Student Success Center. This position is responsible for meeting callers/visitors on phone, via web applications, and in person in a high traffic office. This position works in a professional manner in stressful situations and can multi-task, demonstrating patience, understanding, tact, discretion, public relations skills, and respect. In addition, the position is organized and experienced in office procedures. Position works at a high level of competency, has an excellent attendance record, works constantly to accomplish tasks and follows-up on tasks without being asked and meets deadlines. Position uses time well in executing assignments and puts in consistent effort to get job done well, works independently and is a team player. The position demonstrates an in-depth knowledge of the
CET Student Success Center, the College, and
ECU resources to assist people seeking assistance through the advising center and effectively communicates with other departments as needed to gather additional information. The position keeps the Director apprised of meetings, appointments, budget, other deadlines, etc. The position explains and interprets programs, policies, and procedures. Position utilizes various functions of Word, Excel and Outlook. Position has experience and training in
ECU Student Database, and university applications. The position operates office machines, and seeks resources as needed related to the office equipment. Position has excellent organizational and interpersonal and email communication skills within and outside of the department, and recognizes, defines, and resolves standard problems using the Student Success Center's operating procedures, practices, and established precedents.
Job Duties |
Office Technology 10%
This position selects, understands and fully applies a variety of features in relevant technologies, including software programs, databases, information systems, and specialized equipment. This position inputs and verifies information and has a general understanding of the equipment capabilities. This includes printers, copiers, fax machine, Windows based computer. The position knows and understands to apply the capabilities of Office programs, particularly Outlook, Excel, Word, and Access.
Supervisory 10%
The position oversees the scheduling and performance/activities of at least 2 student workers in the
SSC main office, and upwards of 5 student workers in the digital lounge (107/108 Rawl). This includes ensuring their attendance, overseeing their scheduling, and continued guidance as it relates to training and performance.
Information/Records Administration 20
The position is responsible for coordinating schedules for various advisors and administrator within the Advising Center and overseeing student workers who also oversees this responsibility, not limited to meetings, student appointments, and other events. The position compiles, assimilates and organizes both printed and electronic information. Ability to apply knowledge of data collection, storage, organization, manipulation and/or analysis of data. The position coordinates varied records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations, and reviews information for completeness and accuracy using multiple guidelines. The position answers a policy and procedural questions related to all matters handled in the office (budgets, travel, etc.). The position works with special fund accounts, state operating accounts to process, direct pays, special pay, travel, contracts, and the Student Success Center budget, including EPAFs and other contracts. The position oversees all aspects for 14 staff, some off site (e.g., Cherry Point), and many with travel and additional responsibilities. The position works with Banner for both financial and students and Chrome River. The position is responsible for ordering using the university purchasing card. The position makes sure that all items, prices, and accounts are accurate enters requisitions for items purchased against these budgets into Chrome River. Ensures items are properly inspected and signed for when delivered. The position is knowledgeable of State purchasing regulations, verification required, and the importance of managing the budgets accordingly. Works with the Executive Director for all manner of budget items and personnel issues when needed. The position works with the Director of Information Services to keep track of all software licensing agreement and college inventory. Research materials and collate data from files and other reports to develop major documents such as annual reports,
GPA, registration codes, online surveys, etc., and all means of documents needed by advisors. Maintain up-to-date records and reports, such as registration codes, program reports, and any files that pertain to work performed. The position is responsible for assisting with all incoming and outgoing mail as needed and the distribution. The position oversees coordination and organization of the
CET Commencement Ceremony, including developing/ensuring printing of the program, oversight of the master list, coordinating with
CET representatives for additions/deletions/modifications, development and printing/coordination of other materials related, and assistance with any administrative needs for the ceremony.
Knowledge-Program 5
The position understands services, policies and procedures related to a program or area of specialization. Ability to demonstrate and apply this knowledge in performance of office support tasks and explains and interprets information to clients/customers and staff. The position demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation. May be the content/process resource. The position also has knowledge of the departments, auxiliary offices, and external areas that are within the scope of the Student Success Center and the College of Engineering & Technology. This includes working with the programs for Technology Systems, Computer Science, Construction Management, and Engineering.
5%
This position organizes and balances the workflow given by the various advisors, staff, and Executive Director. The position learns and implements new procedures that may be introduced by the administration and adapt to any adjustments that may result from change in the work environment such introduction of new administrative procedures and processes and workflows. This position attends campus workshops and training sessions on subjects related to the duties and responsibilities of this position.
Communications (Verbal and Written) 50%
The position presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies, and procedures to meet the specific needs of staff and students/visitors. Advises program staff/clients in all matters related to area operations. This may entail the communication of routine, general, and knowledge-program information to students, faculty and staff as well as various administrative offices on campus. Verbal communications will be clean and concise and professional to all audiences. Assist the Executive Director in the preparation/administrative duties of the content and data reports, brochures, bulletins, and other
SSC related publications. All communication whether written or verbal will be professional and representative of the Student Success Center. Public contact will be via telephone, web applications fax, email, and in person. This contact will include individuals or groups such as students, faculty from all departments or units, administration officials, and the general public. The position spends time scheduling appointments and meetings and greeting students, parents, and staff as well as administrative offices on campus. The position oversees and coordinates student worker and graduate assistant scheduling, training, and oversees their communication with external persons and advisors within the Advising Center. The position ensures that all correspondence is sent out in a timely manner. This position knows when and where to look to get assistance and understands services, policies and procedures related to this area. Ability to demonstrate and apply this knowledge in performance of office support tasks. Ability to explain and interpret information to clients/customers and staff. The position knows the organizational structure and general knowledge of the policies and procedures to determine how to assist. Knowledge of the policies on budgets, travel and special funds are essential to help resolve any problem for this position. Problem solving: The position recognizes, defines, and resolves standard problems using operating procedures, practices and established precedents and answers questions when appropriate or passes on to a higher level. Resolves recurring issues and problems as well as some unique situations. Anticipates problems and develops recommendations for management resolution. |
East Carolina University
May 22, 2026