Associate Manager-Sales

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Associate Manager - Sales serves as a leader for new sales, revenue generation, and promotion activity for our commercial customers. This role is responsible for development and implementation of programs and strategies that maximize the Company's market share through the acquisition, and growth of TDS business solutions. The position directs and manages a team of inside call center business-to-business solution sellers, with a primary objective of outbound selling into both wireline and cable business units to small and medium business accounts.The associate manager is responsible for meeting and exceeding budgeted sales goals/quotas, and spearheads market expansion and growth. Working directly with other leaders at TDS, the successful associate manager will ensure exceptional service for both internal and external customers by identifying opportunities to leverage TDS' full complement of solutions and technology offerings.

The successful candidate must be in an "always teaching" mode which includes on-the-job training, product knowledge, competitive analysis, technical knowledge, and interpersonal skills. The success of the sales team is dependent upon the leader's knowledge, commitment, and ability to communicate. This role must be able to win the confidence and trust of the team to ensure cohesiveness and consistency.

Shift: The scheduled shift for this position is Monday - Friday, 8am - 5pm CST.

*The Associate Manager - Sales is targeted to make $113,180+ per year (Base + Commission)*

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Lead a team of inside sales professionals and develop strategic and tactical sales plans to meet and exceed sales goals and quotas. Analyze market conditions and competitive positioning. Report activity and results on weekly, monthly, quarterly, and annual basis. Be committed to providing the necessary combination of personal production and successful coaching of the entire sales team to achieve the objectives.
• Manage and monitor team performance. This includes coaching, recruiting, and hiring sales professionals, onboarding, training, development, employee engagement, succession planning, performance evaluation, discipline, termination.
• Manage and monitors market level success in fiber markets and creates/executes tactical sales plans to increase customer penetration rates. Monitoring daily tasks as well as executing plans to meet objectives and key results set for the team.
• Build, maintain, and nurture excellent inter-department working relationships. This includes joining various projects and committees on behalf of the entire sales organization, meeting monthly with other managers from other departments to ensure the alignment of goals, meeting weekly with peers from all markets to review and discuss consistency of process and policies and provide feedback and direction sales managers, product management and development teams as needed.
• Manage and ensure compliance with CRM utilization, contract negotiations, processing of sales orders, and policies and procedures. Tracks and maintains all work queues and incidents, web leads, rejects, tasks, and orders.
• Perform other duties including department-wide assignments and special projects as required by the Regional Manager Sales/VP Sales.

Required Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 2+ years selling experience.
• 2+ years of supervision, preferably in a call center or remote work environment.

Other Qualifications

• Entrepreneurial mind-set: take ownership in the development of business opportunity, take responsibility for the success of the team, identify, and pursue new revenue opportunities, and persist when faced with difficult challenges presented by internal and external sources.
• Ability to accomplish goals by securing the support and cooperation of individuals outside your span of control; ability to sell others.
• Ability to show judgement and initiative and accomplish job duties.
• Ability to use automated reporting, analysis and follow complex processes.
• Winning "can-do" attitude and strong work ethic as evidenced by a track record of success in business, education, or extracurricular activities.
• Ability to clearly and effectively set goals and attain them as evidenced of a track record of success.
• Ability to quickly learn and grasp new concepts and material.
• Genuine interest in helping others including team members, customers, referral sources.
• Excellent verbal, written communications and presentation skills including the ability to present and explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone.
• Competitive orientation and the ability to think strategically.
• Ability to work independently or interdependently depending on the circumstances and then inspire others to do the same. History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions, and effectively implementing the decision.
• Intimate knowledge of our product line.
• Successful history of recruiting, training, and support sales team members.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. With our uncapped commission incentives, you'll have unlimited earning potential!