Credit & Collections Associate

The key responsibilities of this position are to ensure the timely collection of Customer accounts receivable and to credit qualifying Customers. This position is responsible for identifying and coordinating the resolution of any underlying issues delaying payment and to monitor/assess credit risk. This position works directly with the Customer and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable.

1. Oversees the credit assessment, collection and ongoing maintenance of Customer accounts.

2. Assesses the creditworthiness of Customers and establishes/revises credit limits in accordance with corporate policies up to $50k-100k. Analyzes financial statements, interprets credit agency reports/ratings, and develops credit limit recommendations.

3. Runs a credit hold report multiple times per day and communicates to the appropriate internal parties the reasons orders remain on credit hold.

4. Contacts Customers directly regarding payment on open accounts receivable.

5. Identifies underlying issues delaying payment and coordinates the internal resources needed to resolve such issues. Works directly with both Customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable to resolve such issues.

6. Reconciles the entered/invoiced order to the Customer's purchase order and payments received.

7. Prepares collection letters, spreadsheets and Customer account statements as needed.

8. Recommends to the Supervisor, Credit & Collections accounts to be charged off and/or placed with a third party for collection.

9. Produces summarized monthly accounts receivable aging reports, credit memo pending reports, and other reports as required.

10. Alerts the Supervisor, Credit & Collections of any credit concerns.

11. Meets individual goals as established by management, e.g. reduction of dollars past due.

Approximate percentage of time spent:

1. Contact Customers - 50%

2. Prepare reports, assess credit limits, perform account reconciliations - 25%

3. Work with internal resources to resolve issues delaying payment - 25%

Required:

• High School Diploma or GED in Business
• Minimum one (1) year Credit/Collections or general business experience.

Preferred:

• Bachelor's Degree (preferred) - finance, accounting or general business.
• Experience using Oracle, HRC or similar ERP system is preferred

Other:

• Experience with Microsoft Office suite of products
• High degree of Customer focus
• Excellent verbal and written communication skills
• Ability to build relationships with other departments
• Detail oriented
• Excellent organizational, analytical and problem-solving skills
• High level of professionalism and integrity
• Ability to work effectively with all levels of the organization including senior management

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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