Patient Care Coordinator

Monday through Friday, 8:00am to 5:00 pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Department of Periodontology, Endodontics, and Dental Hygiene houses several disciplines. The ASOD Periodontology provides a diverse approach to treatment for patients with advanced periodontal disease that have been treated with surgical techniques to maintain or replace the dentition, including those with multiple or complex medical problems, as well as the management of gum and tissue inflammation resulting from existing dental conditions.

A SIGN-ON BONUS OF $3,000 IS AVAILABLE FOR THE SUCCESSFUL APPLICANT FOR THIS POSITION PAID IN 2 INSTALLMENTS WITHIN 12 MONTHS OF HIRE.
$1,500 WITHIN 30 DAYS OF HIRE DATE AND
$1,500 12 MONTHS AFTER HIRE DATE.

The Patient Care Coordinator ( PCC) is a key player in the day-to-day operations of the ASOD Graduate Periodontology Clinic, supporting Graduate Program Director, clinic and program. This position is directly responsible for numerous patient, resident and faculty interactions on a daily basis that help ensure clinical and fiscal success. As a first point of contact for patient concerns, resident logistical matters and interdepartmental questions, this position represents our clinic with outstanding professionalism and service. The PCC will be responsible for clinical operations including but not limited to facilitating patient assignment, monitoring the fiscal health of the Graduate Periodontology Program and the productivity of its residents, managing quality of care and providing support to the Graduate Program Director for the overall success of the program.

This position will guide, organize and monitor activities of the ASOD Graduate Periodontology Clinic, as well as collaborate with the other PCCs in the Department to effect quality patient care. This is done through accurate documentation, ongoing education and coordination of the team's operations. The PCC in Graduate Periodontology Program will be closely monitoring and provide coordination of patient care in the Graduate Periodontology clinic to assure efficient delivery of high quality patient-centered-care; tracking the performance of residents to ensure that residents provide excellent patient management and that residents are receiving the appropriate educational experiences and are progressing towards competence and graduation; will participate in and help coordinate the delivery, development and continuous improvement of the Program; will participate in the risk management process by acting as compliance officer and as an ombudsman/ombudswoman in the clinic; will provide supervision of others.

Licensed to practice as a Dental Hygienist in the State of North Carolina.

Demonstrated knowledge of clinical dental hygiene practices, periodontal patient care, and applicable clinical standards and protocols. Ability to utilize electronic patient record systems, generate reports, and maintain accurate clinical documentation. Strong communication, organizational, customer service, and interpersonal skills with the ability to work effectively with diverse patients, residents, faculty, staff, and interdisciplinary teams. Ability to manage multiple priorities in a fast-paced clinical environment while supporting resident education, patient care, and clinic operations. Degree in Dental Hygiene preferred, along with experience in Periodontology, supervisory/team environments, and/or administrative clinical support functions.

Not Applicable.

**ELIGIBILITY FOR SIGN-ON BONUS

The selected candidate for this position may be eligible for a sign-on bonus. Qualified applicants must apply and be selected from the candidate pool of this posting and meet the State policy following requirements:

To be eligible for a Sign-on bonus, an individual must not have worked in a probationary, permanent, or time-limited appointment in the last 12 months as an employee in North Carolina state government, including without limitation the judicial system, state executive branch agencies, and the university system in a position subject to the State Human Resources Act.

A newly hired permanent full time or permanent part-time (more than 20 hours a week) employee are eligible for a sign-on bonus (this will be prorated for employees working more than 20 hours and less than 40 hours per week).

This SHRA Sign-on Bonus is contingent upon budget and final eligibility determination as of the effective date of hire. All recipients must sign the Pay Back Agreement form. Additional information regarding the SHRA Sign-on Policy can be found https://oshr.nc.gov/policies/sign-and-retention-bonus-policy

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.