New

Account Operations Specialist- Level I, II & Senior

Cox
parental leave, paid time off, paid holidays
United States, Maryland, Belcamp
Jun 20, 2026
Account Operations Specialist I Summary Entry-level role focused on foundational account support, vehicle readiness, and learning auction processes and systems. Minimum Qualifications High School Diploma or GED Generally less than 2 years of related experience Valid driver's license and safe driving record Basic proficiency with Microsoft Office (Outlook, Excel) Strong communication and teamwork skills Key Responsibilities Support vehicle sale preparation and lineup accuracy Assist with monitoring reconditioning processes Perform basic audits of condition reports and images Partner with internal teams to support client needs Preferred Qualifications Prior experience in automotive, logistics, or transportation environments Basic auto body or reconditioning knowledge Account Operations Specialist II Summary Intermediate role with increased accountability for account execution, vehicle quality, and client communication. Minimum Qualifications High School Diploma or GED 2-3 years of related experience Valid driver's license and safe driving record Strong written and verbal communication skills Key Responsibilities All responsibilities of the Specialist I plus: Manage assigned account activities and client communications Review and approve vehicle repair and reconditioning recommendations Coordinate vehicle movement and readiness across departments Partner with sales teams to ensure a unified client experience Preferred Qualifications Experience working directly with commercial or dealer clients Knowledge of auction operations and reconditioning workflows Senior Account Operations Specialist Summary Advanced individual contributor role supporting complex, high-volume, or high-touch accounts. Minimum Qualifications High School Diploma or GED 5+ years of experience, with a minimum of 5 years in the automotive industry Valid driver's license and safe driving record Prior vehicle reconditioning or auto body experience Advanced knowledge of condition reports, inspections, and reconditioning standards Key Responsibilities All responsibilities of the Specialist I & II plus: Manage complex client accounts and intricate SLAs Lead audits of condition reports, imaging, and announcements Coordinate redemptions and ensure compliance with PII policies Serve as an advisor to less senior team members Preferred Qualifications Proven analytical skills and ability to prioritize in fast-paced environments Strong cross-functional partnership skills USD 20.00 - 30.00 per hour Compensation: Hourly pay rate is in the range of $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets