Dealer Sales Representative

Job Summary:

The Dealer Sales Representative is responsible for dealer business development, strengthening dealer relationships, supporting special promotions, and enhancing the performance of existing indirect lending partnerships.

Essential Functions, Duties, and Responsibilities:

• Conduct on-site sales calls with dealer partners, serving as the primary liaison between the Credit Union and dealerships; document all interactions within the CRM.
• Maintain accurate and timely documentation of all dealer communications and activities in the CRM system.
• Audit underperforming or problem dealers and conduct appropriate follow-up actions.
• Participate in community events and industry-related activities to support business development and enhance the Credit Union's presence within the local dealer network.
• Leverage technology and reporting tools to analyze performance, identify trends, and implement actionable improvements.
• Perform due diligence required to onboard new auto dealership partners in accordance with established policies.
• Ensure compliance with Dealer Due Diligence policies for both new and existing dealer relationships.
• Evaluate dealer performance and submit recommendations for deactivation based on adverse findings, financial concerns, or risk factors, with thorough CRM documentation.
• Stay informed on developments, trends, and opportunities within the automotive lending industry.
• Comply with company vehicle policies, including submitting monthly reports for mileage, inspections, and maintenance.
• Provide support for dealer-related collections, chargebacks, and title activities as needed.
• Complete special projects and additional duties as assigned by leadership.

Qualifications:

• Bachelor's degree (BA) from a four-year college or university, or an equivalent combination of education and experience.
• Minimum of five (5) years of experience in auto finance, dealership operations, or a related field.
• Working knowledge of credit underwriting practices in auto finance is preferred.

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level within the work environment is typically moderate. The employee must be able to maintain a valid driver's license and clean driving record.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.