Admin Patient Experience Representative- ORL

• Schedule and coordinate patient appointments for pediatric (and occasional adult) patients while maintaining accurate demographic, insurance, and referral information.
• Deliver exceptional customer service by responding to routine patient, family, and provider inquiries and supporting daily clinic operations.
• Manage daily administrative tasks, including phone calls, messages, work queues, calendars, prescription refill requests, records management, and general clerical support.
• Participate in team huddles, shift handoffs, and other departmental activities to support efficient clinic operations.

• Coordinate complex scheduling across providers, departments, and external practices to optimize patient access and continuity of care.
• Resolve escalated scheduling, registration, referral, and customer service issues while collaborating with clinical teams and referring providers.
• Verify authorizations and referrals, support billing and reimbursement processes, reconcile patient payments as applicable, and serve as a resource for payer-related questions.
• Coordinate clinical and administrative workflows, monitor patient flow, and support operational efficiency through proficient use of Epic, scheduling, billing, and Microsoft Office systems.

• Serve as a departmental resource for operational policies, scheduling, billing, and administrative processes, independently resolving complex issues.
• Lead coordination of complex patient care activities involving multiple specialties, providers, and external organizations to ensure seamless patient experiences.
• Participate in process improvement initiatives, system enhancements, and workflow optimization to improve operational performance and patient access.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.