Technology Enablement Manager

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Technology Enablement Leader is a Manager-level, hands-on player-coach responsible for defining and executing Crowe's technology enablement strategy in alignment with the firm's broader digital, AI, and transformation priorities. The role sets direction and also personally develops and delivers the work products needed to turn that direction into measurable adoption and business impact.

This role owns both the direction and day-to-day delivery of the firmwide technology enablement program. The Technology Enablement Leader establishes priorities and roadmaps, designs adoption approaches, and works directly alongside team members and stakeholders to create workshops, communications, training materials, playbooks, launch plans, knowledge resources, and adoption reporting. The role must be comfortable moving quickly between strategic planning, stakeholder leadership, and detailed execution, including stepping into delivery when priorities shift or team capacity is limited.

Success in this role is demonstrated through a clear and actionable enablement strategy, high-quality deliverables produced on time, sustained adoption, increased user proficiency, active participation in enablement communities, actionable feedback to technology teams, and evidence that technology investments are improving business outcomes.

Responsibilities

* Define and Execute Enablement Strategy: Own the development and execution of the firm's technology enablement strategy, establishing priorities, roadmaps, operating approaches, and initiatives aligned with digital, AI, and transformation objectives.

* Own Hands-On Delivery: Personally create and complete critical enablement deliverables rather than solely directing, delegating, or reviewing the work of others. Deliverables may include strategy documents, roadmaps, workshop materials, communications, user guides, playbooks, launch plans, knowledge content, and adoption reports.

* Lead Adoption Programs: Set the adoption approach and directly plan, build, and deliver programs for enterprise platforms and emerging technologies, including Microsoft Copilot, Enterprise ChatGPT, other AI tools, automation, analytics, and self-service tools.

* Connect Business and Technology: Gather business needs and user insights, translate them into enablement requirements, and provide structured feedback to technology and product roadmaps.

* Facilitate Workshops and Communities: Personally design and lead workshops, demonstrations, office hours, learning Guilds, incubator groups, and community sessions, including creating agendas, presentation materials, exercises, facilitator guides, and follow-up actions.

* Develop and Curate Content: Author, edit, and maintain training materials, user guides, knowledge hubs, playbooks, communications, and reusable enablement assets for non-technical audiences; ensure content remains current, practical, and ready for use.

* Build Sustainable Capability: Upskill Business Unit Transformation teams, Learning Leads, and local champions so they can reinforce adoption, maintain relevant content, and support their teams.

* Coordinate Launch Readiness: Build and execute launch and adoption plans in partnership with technology owners, Learning, Communications, Change Enablement, and vendor or solution teams, coordinating timing, messaging, training, support, and integration with business workflows.

* Define Success Measures and Improve Outcomes: Establish measures and develop the dashboards, analyses, and reports needed to track adoption, engagement, proficiency, satisfaction, and value realization; use data and feedback to identify drop-off points and adjust strategy and programs.

* Support Pilots and Tool Testing: Coordinate early testing of new tools and features, synthesize user feedback, identify enablement needs, and recommend actions before broader release.

* Promote Responsible Technology Use: Embed awareness of technology risk, data protection, AI governance, and ethical use into enablement activities in partnership with subject matter experts.

* Advise and Communicate: Produce strategic recommendations, executive-ready updates, decision materials, and outcome reporting for Technology leadership and cross-functional stakeholders, clearly connecting enablement priorities and adoption results to firm objectives.

* Coach Team Members: Provide day-to-day direction, feedback, and development support to Senior Associates, project team members, and enablement contributors while working alongside them to complete deliverables, remove obstacles, and fill execution gaps as needed; escalate resource and career matters to senior leaders as appropriate.

Examples of Expected Deliverables

* Enablement strategy, operating model, prioritized roadmap, and quarterly plans

* Launch and adoption plans, stakeholder maps, communications, and readiness materials

* Workshop agendas, presentation decks, demonstrations, exercises, and facilitator guides

* Training materials, playbooks, user guides, FAQs, and knowledge hub content

* Pilot plans, user feedback synthesis, recommendations, and follow-up actions

* Adoption dashboards, progress reports, leadership updates, and outcome narratives

Basic Qualifications

* Bachelor's degree in business, information technology, communications, organizational development, education, or a related field; equivalent education and experience will be considered.

* 5+ years of experience in technology enablement, digital adoption, organizational change management, learning, product enablement, or a related discipline within a complex organization.

* 2+ years owning strategy and leading technology adoption, change, training, or enablement workstreams for enterprise initiatives.

* Track record of personally producing polished, audience-ready strategy, training, communications, workshop, knowledge, and reporting deliverables, not only overseeing or reviewing the work of others.

* Ability and willingness to move fluidly between setting direction, facilitating decisions, managing stakeholders, and completing detailed execution work in a lean and fast-changing environment.

* Demonstrated experience driving adoption of enterprise technology tools and using qualitative and quantitative measures to evaluate outcomes.

* Strong facilitation, public speaking, written communication, and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.

* Experience developing training, communications, user guidance, or knowledge resources and facilitating workshops at scale.

* Strong strategic thinking and execution skills, with the ability to set direction, manage multiple priorities, resolve competing perspectives, and coordinate cross-functional stakeholders in an ambiguous and fast-changing environment.

* Working knowledge of current and emerging technologies, including AI-enabled tools, enterprise platforms, collaboration tools, analytics, and automation.

* Ability to interpret usage and engagement data, identify insights, and recommend practical next actions.

* Ability to travel as needed.

Preferred Qualifications

* Experience in public accounting, consulting, or another professional services environment.

* Experience leading through periods of limited capacity, changing priorities, or accelerated delivery while maintaining quality and momentum.

* Hands-on experience with Microsoft Copilot, ChatGPT, or comparable generative AI platforms and related business use cases.

* Experience establishing learning communities, Guilds, champions networks, incubator groups, or similar peer enablement models.

* PROSCI certification or practical experience applying change management methodologies.

* Background in adult learning, instructional design, developer relations, product enablement, or technology communications.

* Experience with Microsoft 365, Teams, SharePoint, ServiceNow Collaborative Work Management, MS Planner, or similar collaboration and project management tools.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

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We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

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