Product Manager

Aquent Talent is partnering with a leading financial institution dedicated to empowering individuals and institutions through innovative financial solutions. This organization is at the forefront of delivering secure and seamless digital experiences, constantly evolving to meet the dynamic needs of its clients. Join a team where your expertise will directly contribute to enhancing client trust and protecting digital assets.

About the Role

Are you a visionary Product Manager or Product Owner with a passion for digital security and client experience? This is an exciting opportunity to shape the future of online identity and authentication for millions of users. You will play a pivotal role in designing and implementing robust, user-friendly solutions that safeguard client interactions and drive innovation in a critical area of our digital landscape. Your impact will be felt across the organization, directly influencing client satisfaction, security, and the overall digital strategy.

What You'll Do

• Develop and maintain a strategic feature, product, and channel roadmap, effectively driving group priorities and aligning with business objectives.
• Lead comprehensive product discovery initiatives, collaborating closely with UX designers, technology teams, and business partners to design and execute experiments that refine and optimize solutions.
• Craft detailed product stories with clear acceptance criteria, ensuring they are rooted in deep client understanding, and work hand-in-hand with engineering teams to ensure successful delivery.
• Cultivate a profound understanding of our customers by leveraging data, existing research, and partnering with research teams to initiate new studies and experiments.
• Engage with external vendors to secure support for various platforms, manage product upgrades, and collaborate on their product roadmaps to ensure alignment and continuous improvement.
• Research, evaluate, and propose cutting-edge technologies and techniques that address the evolving needs of various digital channels.
• Proactively identify potential risks within current and proposed solutions, recommending effective resolutions, controls, or mitigation strategies, and ensuring appropriate implementation, monitoring, and escalation.
• Partner with technology teams and vendors to innovate and implement advanced authentication techniques.
• Collaborate with internal channel partners and other product managers to develop and deploy robust online identity management and authentication processes and systems.
• Champion the creation of intuitive, easy-to-understand, and widely accepted client experiences.
• Coordinate with scrum teams and other lines of business to develop and manage comprehensive release plans.
• Establish and monitor key performance indicators (KBIs) and production support metrics, providing insightful reporting on performance.
• Build and nurture strong, trusted relationships with a diverse range of upstream and downstream stakeholders through consistent and transparent communication.
• Serve as a primary point of contact, offering first-line support to internal stakeholders (including technical support and service teams) and sales staff by addressing client inquiries and resolving escalations.

What You'll Bring

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or Business.
• Proven product management experience specifically within online security, authentication, fraud prevention, and/or digital identity.
• Exceptional communication and presentation skills, capable of articulating complex ideas clearly to diverse audiences.
• Superior analytical abilities coupled with meticulous attention to detail.
• Demonstrated ability to influence stakeholders and drive desired outcomes.
• Documented experience working within agile product development methodologies.
• Experience with user testing and competitive intelligence to inform product strategy.

Preferred Qualifications

• Experience within the Financial Services industry.
• A strong interest and passion for the financial services industry.
• Comfort and adaptability when navigating ambiguous situations and evolving requirements.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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