At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
The Medicare Specialist is responsible for assisting prospective and existing members with Medicare plan education, enrollment support, and ongoing customer service. This role serves as a primary point of contact for individuals seeking guidance on Medicare products and coverage options while ensuring a high-quality member experience. The position exists to drive enrollment growth, support retention efforts, cross-selling, and build trusted relationships through accurate product knowledge and effective communication.
Responsibilities include, but are not limited to:
- Educate prospective and existing members on Medicare products, benefits, and coverage options through inbound and outbound calls
- Assist individuals with plan selection, enrollments, and policy-related inquiries while delivering a high-quality customer experience
- Meet established production, retention, and performance goals
- Maintain accurate documentation of member interactions and enrollment activity within company systems
- Stay informed on Medicare guidelines, carrier products, and organizational procedures to ensure accurate communication and service delivery
Qualifications
Education/Experience:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Previous experience in Medicare sales, health insurance, customer service, or inside sales preferred
- Active health insurance license (or ability to obtain and maintain licensure as required)
- Strong communication, interpersonal, and customer service skills
Skills:
- Strong verbal communication and interpersonal skills with the ability to build rapport and explain Medicare products clearly
- Excellent customer service skills and ability to manage sensitive or confidential information professionally
- Strong attention to detail and organizational skills for accurate documentation and enrollment processing
- Ability to meet established production, quality, and performance expectations consistently
Total Rewards:
- Competitive health, dental & vision coverage with HSA match
- 401(k) with employer match + Employee Stock Purchase Plan
- Generous PTO, paid holidays & parental leave
- Tuition reimbursement & performance-based bonuses
- Visit our Total Rewards page to see our full list of benefits
First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
HP123
First Mid Bank & Trust
parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
Aug 26, 2026