TEMPORARY EMPLOYMENT SERVICES (TES) BUS TCHL SUPP ANL 2
 University of California - Davis | |
sick time, long term disability
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 United States, California, Davis | |
 Aug 26, 2026 | |
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Apply for Job Job ID
88503
Location
Davis
Full/Part Time
Full Time
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Business Technical Support Analyst 2 Position Summary Temporary Employment Services (TES) is seeking a Business Technical Support Analyst 2 to support the UC Davis Letters & Science Information Technology Services department. This position provides advanced technical consultation, troubleshooting, end-user support, training, documentation development, and lead direction to student desktop support analysts supporting teaching, research, and administrative computing environments. Key Responsibilities: 50% - Advanced Consultation and Troubleshooting / Problem Solving
30% - Training and Instruction
20% - Lead Direction of Student Desktop Support Analysts
Apply By Date September 12, 2026; Interviews and recruiting process may occur at any time Minimum Qualifications * Training or experience providing advanced technical support and consulting services (e.g., troubleshooting and problem solving for computers, network printers, software, network and related computer systems, and handheld and peripheral devices) to clients via telephone, email, online chat, and in person * Training or experience providing advanced technical support for Microsoft Windows, Apple macOS, and Linux client operating systems, and common office applications including Microsoft Office and Adobe Creative Cloud * Training or experience managing incidents and requests through IT Service Management (ITSM) ticketing systems and associated methodologies for knowledge capture and reuse * Training or experience configuring and troubleshooting networking protocols and services such as DHCP, DNS, TCP/IP, VPN clients, switches, and firewalls * Training or experience with scripting and automation technologies such as GNU Bash, Windows PowerShell, Python, Perl, or similar scripting languages * Training or experience securing and maintaining systems in accordance with common IT security frameworks such as UC IS-3, CIS Benchmarks, NIST, and ISO standards * Demonstrated written and verbal communication skills sufficient to explain technical concepts to non-technical users and develop training and documentation materials Preferred Qualifications * Experience supporting research and statistical software including MATLAB, SPSS, SAS, and Stata * Experience administering Linux operating systems using scripting and management tools for servers and end-user workstations * Experience supporting interoperability between Linux, Windows, and macOS environments * Experience using the HCL BigFix endpoint management platform, including content authoring * Experience providing lead direction, mentoring, or supervision to student employees or technical support staff Department Description Temporary Employment Services provides temporary staffing to UC Davis campus departments and UC Davis Health. Job titles and assignments vary depending upon departmental operational needs. Position Information * Salary: $35.26/hour * Payroll Title: Business Technical Support Analyst 2 * Number of Positions: 1 * Appointment Type: Limited * Percentage of Time: Up to 100% * Shift Hours: Monday through Friday * Location: UC Davis, Davis Campus * Union Representation: Yes * Benefits Eligible: Mid-Level Benefits * Work Location: On-Site Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis Health offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting our handy Benefits Summary and Benefits Page. * High quality and low-cost medical plans to choose from to fit your family's needs * Holidays, Vacation and Sick Time per UC Davis Policy * Access to free professional development courses and learning opportunities for personal and professional growth * WorkLife and Wellness program and resources * On-site Employee Assistance Program including access to free mental health services * Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage * Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here * UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff Physical Demands and Work Environment * Sit, stand, walk, bend, stoop, reach, and work at a computer workstation for extended periods of time * Occasionally lift, transport, and install computer equipment, peripherals, and related technology weighing up to 50 pounds * Use standard office and computer equipment on a regular basis * Travel between campus locations to provide technical support as needed Work Environment: * Work is performed primarily in an academic and administrative information technology environment supporting faculty, staff, researchers, and students * Provide support both onsite and through remote support technologies * Respond to service requests and technology issues in offices, classrooms, labs, and other campus facilities * May work outside normal business hours to support system maintenance, upgrades, or emergency technology issues * Must maintain confidentiality and comply with university information security policies and procedures * Participate in required departmental and university training programs * UC Davis is a smoke and tobacco free campus. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Special Requirements * This position is a critical position and may be subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks. * As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. A Culture of Opportunity and Belonging At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our strategic plans, and our vision for research and education. We believe you belong here. The University of California, Davis, is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role, or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere | |