Patient Access Specialist Senior - Float Pool

Inova Loudoun Hospital is looking for a dedicated Patient Access Specialist Senior to join the Float Pool team. This role will be full-time, evening/overnight, 3:00 PM - 11:30 PM/11:00 PM - 7:30 AM) with rotating weekends. Travel is required to Inova Loudoun Hospital & surrounding outpatient practices.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off, paid parental leave, & flexible work schedules.

Patient Access Specialist Senior - Float Pool Job Responsibilities;

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: Audits referrals and supports escalations.
• Financial Counseling: Conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: Handles escalations and analyzes trends.
• Kiosk: Analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: Audits referral workflows and mentors staff.
• Scheduling: Schedules surgeries and verifies readiness.
• Transport: Solves transport issues and audits logs.
• Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).
• Utilization Review Coordination: Supports escalations for medical necessity.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education: High School or GED

• Experience: 2 years of patient access experience

Preferred Qualifications:

• Experience: Recent experience in retail, customer service, or other service-oriented industry

• Travel: Must be willing to travel within posted location

• Schedule: Must be available to work a flexible schedule with rotating holidays and every other weekend. Schedule is published in the second week of each month (2 weeks prior at minimum).

• Other: Fast thinking and versatile. Consistent employment with the same employer is a plus.